Service Delivery Manager-GIT
India
Job Description
Service Delivery Manager-GIT
Bengaluru, Karnataka

Job Summary

Location: Noida

Database leader for corporate IT

Role Overview

Highly experienced and results-driven Senior Database Manager / Senior Delivery Manager to lead corporate application support and database services portfolio. The ideal candidate will bring 15+ years of enterprise experience in managing critical and complex heterogeneous database environments across MSSQL, Oracle, MySQL, Azure SQL MI, and Azure SQL Database, alongside strong expertise in application support (IIS .NET) and cloud operations on Azure.

This is a strategic leadership role requiring a balance of deep technical expertise, team leadership, vendor and stakeholder management, solutioning, and governance, with a strong understanding of ITIL processes, security, and audit compliance.

Key Responsibilities

•             Lead the management of end-to-end heterogeneous database environments (MSSQL, Oracle, MySQL, Azure SQL MI, Azure SQL Database).

•             Oversee corporate application support for IIS .NET applications ensuring availability, stability, and security.

•             Manage 24x7 database operations, ensuring performance, resilience, and compliance with business SLAs.

•             Drive database solutioning and architecture planning to support business-critical initiatives.

•             Ensure security, compliance, and governance across applications and databases.

•             Provide leadership and direction to a team of database administrators, engineers, and application support specialists.

•             Act as an escalation point for critical issues and drive timely resolution.

•             Manage service delivery ensuring adherence to SLA and KPI commitments.

•             Oversee vendor relationships and contracts, ensuring cost efficiency and service quality.

•             Collaborate with cross-functional teams to deliver enterprise projects and solutions.

•             Ensure compliance with ITIL processes, corporate policies, and regulatory requirements.

•             Participate in STAT audits and corporate audits, ensuring all findings are addressed effectively.

•             15+ years of enterprise experience managing large-scale, complex database environments.

•             Proven expertise in multiple database technologies (MSSQL, Oracle, MySQL, Azure SQL MI, Azure SQL Database).

•             Strong technical background in application support (IIS .NET). •              Deep understanding of Azure Cloud services for databases and applications.

Key Responsibilities

1. To Lead | Guide And Coach The Team
2. To Ensure Process Effectiveness And Continual Service Improvement.
3. To Manage Cost Of Providing Service Within Budgeted Levels.
4. To Manage Risks And Escalate Appropriately To Sr Management.
5. To Manage Support Operations To Agreed Slas.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.