Job Summary
TRATONJP00001862DescriptionLocation: Södertälje, Sweden (Hybrid)
Start – End Date: 18/05/2026 to 31/10/2026
Allocation: 100% (full-time)
Interview Format: Remote (online)
Language: Fluent English required; Swedish is meritorious
Description:
We are looking for a Service Manager to support delivery and coordination of SCADA services within Scania’s production environment. The role focuses on ensuring stable service delivery, supporting production needs, and coordinating activities across multiple stakeholders and teams.
You will be responsible for managing service delivery in line with agreed SLAs and quality targets, while acting as a key point of contact between internal teams and stakeholders. The role also includes contributing to the ongoing evaluation and development of the Service Manager function within the organization.
Key Responsibilities:
- Own end-to-end delivery of SCADA-related services and ensure SLA and quality targets are met.
- Act as a point of contact between internal teams and stakeholders.
- Support requests from production on existing lines
- Drive upgrades and changes together with Production and Maintenance.
- Establish and maintain collaboration between Project Managers and stakeholders.
- Coordinate and support server-related infrastructure for production units.
- Manage service performance reviews and reporting.
- Follow up on KPIs and SLA compliance.
- Coordinate cross-functional teams to resolve service-related issues.
- Act as escalation point for incidents and service disruptions.
- Coordinate with Group Managers regarding incidents and issues.
- Support Service Managers in problem management activities.
- Review change records and approvals.
- Validate documentation and ensure service readiness.
Experience & Skills:
- Experience working with service delivery, service management, or similar roles.
- Understanding of SCADA environments or industrial IT systems.
- Experience working with incident, problem, and change management processes.
- Ability to coordinate multiple stakeholders and cross-functional teams.
- Experience working with KPIs, SLAs, and service follow-up.
- General understanding of IT infrastructure, including servers.
- Good communication skills and ability to work in a structured manner.
Who You Are
You are structured and responsible, with the ability to coordinate work across different teams and stakeholders. You are comfortable handling operational issues and follow-ups, and you contribute to maintaining stable and reliable service delivery. You work in a collaborative way and communicate clearly with both technical teams and business stakeholders.
Key Responsibilities
2. Managing Cost of providing service within budgeted levels
3. Ensure process effectiveness and continual service improvement
4. Managing risks and escalating appropriately to Sr Management
5. Co-ordination with onsite track leads and engaging with Customers
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.