Service Delivery Manager
India
Job Description
Service Delivery Manager
Chennai, Tamil Nadu

Job Summary

The Finance Manager is responsible for overseeing the project's financial planning, budgeting, accounting operations, financial reporting, compliance, and cost management. The role ensures financial health, supports strategic decision-making, and maintains adherence to regulatory and organizational policies.

Key Responsibilities

1. To define and implement clear service level agreements (SLAs) for support operations.
2. Managing Cost of providing service within budgeted levels
3. Ensure process effectiveness and continual service improvement
4. Managing risks and escalating appropriately to Sr Management
5. Co-ordination with onsite track leads and engaging with Customers
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.

Skill Requirements

null

Other Requirements

Financial Planning & Analysis

Prepare annual budgets, forecasts, and financial plans.Analyze financial performance and provide recommendations to improve profitability.Monitor budget utilization and identify cost-saving opportunities.Support business leaders with financial insights and decision-making.

Financial Reporting

Prepare monthly, quarterly, and annual financial statements.Ensure timely and accurate management reporting.Present financial performance reports to senior leadership.Develop and maintain financial dashboards and KPIs.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.