Service Delivery Manager
United Kingdom
Job Description
Service Delivery Manager
Greater London, England
Job Summary
Must be a UK National with a minimum of 5 years residency
- Proven experience as a Delivery Manager in complex technical or data‑driven programmes
- Strong understanding of delivery principles and governance
- Experience coordinating multidisciplinary teams (engineering, data science, architecture)
- Strong stakeholder management skills
- Ability to manage delivery risks, dependencies, and timelines in an evolving technical landscape
Key Responsibilities
Key Responsibilities
- Program Delivery & Governance
- Lead large, multi-workstream transition programs, ensuring delivery against defined scope, timeline, budget, and quality.
- Establish and enforce governance structures, steering committees, and reporting standards.
- Execute on transitions/projects in line with recognized best practice methodology (planning, managing risk, governance, quality assurance, issue resolution, reporting) within the approved schedule
- Deliver on the transition/project plan Report project/transitions progress, and risks. Develop corrective action where necessary.
- Strategic Planning & Execution
- Build, oversee, and adapt comprehensive transition and transformation roadmaps.
- Ensure alignment of transition programs with enterprise strategy, GBS service delivery models, and business priorities.
- Support development and validation of business cases, presenting to leadership for decision-making.
- Stakeholder & Change Management
- Engage with executive sponsors, functional leaders, and regional/country stakeholders to secure buy-in and ensure successful adoption.
- Act as a trusted advisor to business and functional leaders, providing insights and guidance on transition impacts.
- Manage communication strategies across regions and functions to ensure transparency and alignment.
- Process Improvement & Capability Building
- Identify, document, and implement process improvement opportunities during and post-transition.
- Champion best practices in program and transition management, embedding continuous improvement into delivery.
Skill Requirements
- 10+ years of experience in program/project management, with at least 5 years in large-scale transition programs
- Proven success managing multi-country, multi-functional transitions or transformation programs.
- Strong knowledge of transition and transformation methodologies, governance frameworks, and program management tools.
- Project/Program Management certification (PMP, PgMP, MSP, or equivalent) is a plus;
- Strong financial and resource management skills, with experience managing multimillion-dollar budgets.
- Demonstrated expertise in executive stakeholder management, influencing across functions and geographies.
- Strong knowledge of change management principles and ability to drive adoption in complex environments.
- Excellent communication, presentation, and negotiation skills; able to influence at all organizational levels.
- High resilience, adaptability, and ability to manage ambiguity in a fast-paced, global matrix organization.
- Solution-oriented, strategic thinker with strong analytical and problem-solving skills.
- Passion for continuous improvement, innovation, and building scalable capabilities.
Other Requirements
Information at a Glance