Service Delivery Manager
India
Job Description
Service Delivery Manager
Noida, Uttar Pradesh

Job Summary

HCLTech is looking for an accomplished Amazon Web Services (AWS) for its Noida location. This is a critical technology role responsible for engineering, operational stability, security, service resilience and continuous improvement across a complex enterprise environment. The role requires deep hands-on expertise, disciplined change execution, strong troubleshooting capability and effective collaboration with infrastructure, application, security, service-management and vendor teams.

Key Responsibilities

  • Design and operate AWS Organizations, Control Tower, accounts, IAM/Identity Center, SCPs, tagging and landing-zone governance.
  • Build VPCs, subnets, route tables, security groups/NACLs, Transit Gateway, Direct Connect, VPN, Route 53, Elastic Load Balancing and hybrid connectivity.
  • Administer EC2, Auto Scaling, EKS/ECS, Lambda, S3, EBS, RDS and backup/DR with multi-AZ and multi-region patterns.
  • Implement CloudWatch, CloudTrail, Config, GuardDuty, Security Hub, KMS, Secrets Manager, patching, vulnerability controls and incident response.
  • Automate with Terraform/CloudFormation, AWS CLI, Python, Git and CI/CD; conduct migrations, capacity planning, cost optimization and Well-Architected reviews.

Skill Requirements

Technical Profile – Amazon Web Services (AWS)
Core technical skills:
• Design and operate AWS Organizations, Control Tower, accounts, IAM/Identity Center, SCPs, tagging and landing-zone governance.
• Build VPCs, subnets, route tables, security groups/NACLs, Transit Gateway, Direct Connect, VPN, Route 53, Elastic Load Balancing and hybrid connectivity.
• Administer EC2, Auto Scaling, EKS/ECS, Lambda, S3, EBS, RDS and backup/DR with multi-AZ and multi-region patterns.
• Implement CloudWatch, CloudTrail, Config, GuardDuty, Security Hub, KMS, Secrets Manager, patching, vulnerability controls and incident response.
• Automate with Terraform/CloudFormation, AWS CLI, Python, Git and CI/CD; conduct migrations, capacity planning, cost optimization and Well-Architected reviews.

Other Requirements

  • Own secure and scalable AWS foundations covering multi-account governance, networking, compute, containers, storage, databases, observability and backup/recovery.
  • Translate application and business requirements into resilient cloud designs with clear security, availability, performance, operability and cost considerations.
  • Lead troubleshooting across IAM, VPC connectivity, DNS, load balancing, EC2, EKS/ECS, RDS and hybrid integrations; coordinate restoration and root-cause analysis.
  • Develop reusable infrastructure-as-code modules and deployment controls using Terraform or CloudFormation, Git and CI/CD practices.
  • Apply Well-Architected principles, tagging, budget controls, rightsizing, capacity review and operational readiness assessment.

DESIRED CERTIFICATIONS (GOOD TO HAVE)

  • AWS Certified Solutions Architect - Associate
  • AWS Certified SysOps Administrator - Associate
  • AWS Certified Solutions Architect - Professional
  • AWS Certified Advanced Networking - Specialty
  • AWS Certified Security - Specialty
  • ITIL 4 Foundation.

PROFICIENCY EXPECTATIONS

Competent (L3): Independently deploy and support standard AWS services, troubleshoot IAM/network/compute issues and execute approved migration and recovery procedures.

Proficient (L4): Own target architecture, security and resilience patterns; lead migrations and complex incidents; govern automation, cost and operational standards; mentor L3 staff.

CANDIDATE PROFILE

  • Strong hands-on experience in the stated technology domain and enterprise operations environment.
  • Ability to independently troubleshoot complex issues, document solutions and collaborate with cross-functional stakeholders.
  • Strong communication, change management, incident management and problem-solving skills.
  • Willingness to work from the Noida location and support operational requirements as applicable.

REQUIRED EXPERIENCE AND CAPABILITIES

  • Bachelor’s degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent relevant experience.
  • Demonstrated hands-on experience supporting business-critical enterprise environments and handling complex incidents and changes.
  • Working knowledge of ITIL-aligned incident, problem, change, request and knowledge-management processes.
  • Ability to create HLD/LLD, implementation plans, rollback plans, SOPs, runbooks, RCA documents and operational reports.
  • Strong stakeholder communication, ownership, analytical thinking and collaboration across application, infrastructure, security and vendor teams.
  • Ability to participate in operational support, planned changes and major-incident activities according to business requirements.

KEY DELIVERABLES

  • Stable, secure and supportable technology services with improved availability, performance and operational readiness.
  • Timely resolution of complex incidents, complete root-cause analysis and closure of preventive actions.
  • High-quality technical designs, implementation evidence, knowledge articles and support documentation.
  • Controlled delivery of upgrades, migrations, standardization, automation and service-improvement initiatives.
  • Clear technical communication with stakeholders, service owners, partner teams and technology vendors.

SELECTION FOCUS

  • Depth of hands-on technical knowledge and ability to explain design and troubleshooting decisions.
  • Experience with enterprise-scale operations, critical incidents, controlled changes and service restoration.
  • Quality of documentation, automation mindset, security awareness and approach to continuous improvement.
  • Communication, ownership and ability to work effectively across multiple technical and business teams.
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.