Service Delivery Manager
India
Job Description
Service Delivery Manager
Chennai, Tamil Nadu

Job Summary

Head of Supply Chain Management for a medium scale complex electromechanical medical implant device manufacturing organization.

The supply base you’ll manage

  • Electronic components (full range of actives and passive), Multilayer high complex rigid/flex PCBs, Custom ASICs, Precision machined parts, Precision injection molded plastic parts, Biocompatible materials, Sealants, Precision wires of different materials (copper/gold/platinum), Custom cables, Custom connectors, Blister packs,  Magnets,
  • EMS manufacturers, 3 D Printing , Sterilization vendors, Custom Design and manufacturing of Test jigs and fixtures, Plastic Tool designer/manufacturer, Contract Design firms and consultants.
  • Countries: Sourcing will happen across the globe

Key Responsibilities

  • Manages the entire Order-to-Payment cycle by sourcing goods, negotiating contracts, issuing purchase orders, tracking delivery, and verifying vendor invoices and payment tracking
  • Vendor identification and development for standard and custom parts
  • Vendor identification and development for outsourced manufacturing — find, qualify, and build the external partners for low-volume manufacturing, plastics, and mechanical parts, including tooling, capacity planning, and getting their quality systems to the standard a medical program requires.
  • Supplier quality and compliance, working hand in hand with Quality and Regulatory — supplier controls under ISO 9000 / ISO 13485
  • Planning and inventory for a low-volume, high-mix production profile, including shelf-life and expiry management where it applies.
  • Contribution to VAVE initiatives as a strategic partner to Engineering.
  • Cost and negotiation — should-costing, contracts, and total-cost management without compromising quality or continuity.
  • Building the team and the S&OP process as the program grows from pilot/NPI into steady-state.
  • Long-term supply chain strategy — define the make-vs-buy model, the vendor and manufacturing-partner roadmap, capacity and localization strategy, and how the supply base scales from launch through volume growth.

Skill Requirements

Qualifications & experience

  • Bachelor’s degree in engineering.
  • A postgraduate qualification (Master’s / MBA) or professional supply-chain certification (e.g., APICS/ASCM CPIM/CSCP) is a plus, not a requirement
  • 12+ years in supply chain, with a meaningful portion in a role owning sourcing, vendor development and supplier quality,

What we’re looking for

  • Strong cross-functional partnership with R&D, Manufacturing, Quality, and Regulatory,.
  • Proven supply chain hands on experience , preferably in regulated medical device manufacturing (Class II or III)
  • Experience setting supply chain strategy — make-vs-buy decisions, building a vendor/partner base, and scaling a supply chain from launch toward volume, not only running a steady-state operation.
  • A track record of identifying, qualifying, and managing outsourced / contract manufacturing partners, including tooling, electronic assemblies, and bringing partner quality systems up to standard.
  • Real depth in supplier qualification and supplier quality management — not just procurement — in a regulated or high-reliability setting.
  • Track record managing complex, low-volume / high-mix supply chains, including single-source and long-lead component risk
  • Project Management skills

Other Requirements

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.