Service Delivery Manager
United States
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Job Description
Service Delivery Manager
Santa Clara, California

Job Summary

Primary Skills
12 - 15 years' experience in telecom.
Deploy services in the telecom domain.
Collaborate with carriers to integrate new services by understanding the current network architecture.
Understand app integration to the network and configure services accordingly.
Report bugs effectively using bug reporting tools and demonstrate a good understanding of the deployment cycle.
Articulate clear and concise responses to client inquiries and issues.

Key Responsibilities

Technical Skills
Sound knowledge of SIP and MSRP protocols
Sound knowledge of IMS/RCS Architecture
Hands-on experience with end-to-end RCS call flow, including one-to-one and group chat
Good debugging skills at the protocol level, including SIP, MSRP, and TCP
Hands-on experience with tools like Wireshark
Experience in Android application debugging, including capturing bug reports and using logcat and adb commands
Experience in bug reporting using bug tracking tools and a good understanding of the bug life cycle

Skill Requirements

Other Requirements
Maximum Salary (US):  219000
Minimum Salary (US):  105000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.