Service Success Head
Switzerland
Job Description
Service Success Head
Others, Zurich

Job Summary

Job TitleSenior Portfolio DirectorRole SummaryThe Senior Portfolio Director is a senior leadership role responsible for governing, prioritizing, and optimizing a portfolio of strategic initiatives, programs, and investments to ensure alignment with enterprise objectives and measurable value delivery. The role sits at the intersection of strategy, execution, governance, and value realization, providing leadership across multiple programs and senior stakeholders.The Senior Portfolio Director ensures the organization is investing in the right initiatives, scaling delivery effectiveness, managing risk, and driving outcomes rather than just outputs.Key ResponsibilitiesStrategic Portfolio LeadershipOwn and manage the end‑to‑end enterprise or sector portfolio, ensuring alignment with business strategy and organizational prioritiesTranslate strategic objectives into portfolio roadmaps, investment themes, and funding decisionsAdvise executive leadership on portfolio trade‑offs, prioritization, and risk‑adjusted investment choicesGovernance & Decision ManagementEstablish and lead portfolio governance frameworks, standards, and decision forumsEnsure initiatives meet business case, compliance, and readiness criteria before approvalAct as the final escalation point for portfolio‑level delivery, dependency, and risk issuesValue Delivery & Performance ManagementTrack and report value realization, benefits, KPIs, and ROI across the portfolioEnsure programs are outcomes‑driven, with clear success metrics and benefit ownershipIntervene proactively to course‑correct underperforming initiativesStakeholder & Executive EngagementPartner with C‑suite, business leaders, CIO/CTO organizations, and delivery leadersCommunicate portfolio status, insights, and recommendations in executive‑ready formatsInfluence decision‑making without direct authority across complex stakeholder landscapesResource & Financial OptimizationOversee capacity planning, demand management, and investment optimizationBalance cost, capacity, risk, and strategic impact across competing prioritiesGuide funding allocations and re‑allocations based on performance and strategic needLeadership & Capability BuildingLead and mentor Portfolio Managers, Program Directors, and PMO leadersDrive continuous improvement of portfolio, program, and governance practicesChampion enterprise‑wide adoption of modern delivery models (Agile, Hybrid, Scaled frameworks)

Key Responsibilities

1. To effectively drive multiple teams in delivering EE/EN/NN accounts as per SOW commitments and oversee all facets of delivery ensuring high operational & delivery excellence standards are met across all accounts.
2. To strategize and execute operations towards organizational objectives and support achievement of desired goals and objectives at the NORAM level.
3. To oversee overall P&L and execute strategies to improve account margins & enhance growth of new business.
4. To oversee governance of all risks, issues, BCP/DR strategies and mitigation plans.
5. To lead| guide| manage| develop| engage and retain the team.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.