Service Success Head
United States
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Job Description
Service Success Head

Job Summary

To effectively manage multiple teams handling multiple EE/EN/NN accounts and plan/implement strategies to drive growth and margin improvement.

Key Responsibilities

1. To effectively drive multiple teams in delivering EE/EN/NN accounts as per SOW commitments and oversee all facets of delivery ensuring high operational & delivery excellence standards are met across all accounts.
2. To strategize and execute operations towards organizational objectives and support achievement of desired goals and objectives at the NORAM level.
3. To oversee overall P&L and execute strategies to improve account margins & enhance growth of new business.
4. To oversee governance of all risks, issues, BCP/DR strategies and mitigation plans.
5. To lead| guide| manage| develop| engage and retain the team.

Skill Requirements

Other Requirements
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.