Shift Lead (Support & Operations)
India
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Job Description
Shift Lead (Support & Operations)
Mumbai, Maharashtra

Job Summary

First-contact triage via Service Desk, email, chat, or walk-up.
Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
and common applications (Office 365, browsers, Z Scalar).
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
Assist with MFA, SSO, password resets, account lockouts, and profile issues.

Key Responsibilities

First-contact triage via Service Desk, email, chat, or walk-up.
Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
and common applications (Office 365, browsers, Z Scalar).
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
Assist with MFA, SSO, password resets, account lockouts, and profile issues.

Skill Requirements

First-contact triage via Service Desk, email, chat, or walk-up.
Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
and common applications (Office 365, browsers, Z Scalar).
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
Assist with MFA, SSO, password resets, account lockouts, and profile issues.

Other Requirements

First-contact triage via Service Desk, email, chat, or walk-up.
Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
and common applications (Office 365, browsers, Z Scalar).
Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
Assist with MFA, SSO, password resets, account lockouts, and profile issues.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.