Shift Lead (Support & Operations)
Ireland
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Job Description
Shift Lead (Support & Operations)
Others, Leinster

Job Summary

 Job Title: Cybersecurity Vulnerability Management SME (Qualys VMDR) Role Summary The Vulnerability Management SME will own and drive end to end vulnerability management with a strong focus on risk based prioritization, KEV handling, remediation governance, and executive reporting. This role is hands on and outcome driven, bridging security findings with real remediation results. Key Responsibilities • Own the vulnerability lifecycle: identify, prioritize, remediate, verify, and report • Operate and optimize Qualys VMDR for accurate detection and risk based prioritization • Convert scanner findings into clear, actionable remediation guidance • Identify vulnerabilities impacting the organization from CISA KEV and maintain a “KEV affecting us” priority fix list • Drive remediation through ITSM workflows: ticketing, follow ups, SLA tracking, and escalation • Verify fixes through rescans and remediation validation • Produce operational and executive dashboards showing risk trends, KEV exposure, and SLA compliance Required Skills: • Hands on Qualys VMDR experience with risk based vulnerability prioritization and reporting • Strong Qualys KnowledgeBase / QID expertise, including QID to CVE mapping and remediation interpretation • Ability to correlate Qualys detections with CISA Known Exploited Vulnerabilities (KEV) • Strong Excel skills (pivot tables, Power Query, data cleanup, reconciliation) and Power BI skills (data model, DAX basics, dashboards for vuln/KEV trends and SLA tracking). Additional Expectations • Strong understanding of CVE, CVSS, exploitability, patchability, and compensating controls • Ability to work across infrastructure, application, and cloud teams to drive remediation • Clear communication with both technical teams and leadership • Audit ready documentation and disciplined execution • Flexibility to work in 24*7 rotational shifts environment. Experience • 5–10+ years in cybersecurity • 3–6+ years focused on vulnerability management and remediation governance • Preferred certifications (one or more): Qualys certifications, Security+, CEH (or equivalent), ITIL Foundatio

Key Responsibilities

 Job Title: Cybersecurity Vulnerability Management SME (Qualys VMDR) Role Summary The Vulnerability Management SME will own and drive end to end vulnerability management with a strong focus on risk based prioritization, KEV handling, remediation governance, and executive reporting. This role is hands on and outcome driven, bridging security findings with real remediation results. Key Responsibilities • Own the vulnerability lifecycle: identify, prioritize, remediate, verify, and report • Operate and optimize Qualys VMDR for accurate detection and risk based prioritization • Convert scanner findings into clear, actionable remediation guidance • Identify vulnerabilities impacting the organization from CISA KEV and maintain a “KEV affecting us” priority fix list • Drive remediation through ITSM workflows: ticketing, follow ups, SLA tracking, and escalation • Verify fixes through rescans and remediation validation • Produce operational and executive dashboards showing risk trends, KEV exposure, and SLA compliance Required Skills: • Hands on Qualys VMDR experience with risk based vulnerability prioritization and reporting • Strong Qualys KnowledgeBase / QID expertise, including QID to CVE mapping and remediation interpretation • Ability to correlate Qualys detections with CISA Known Exploited Vulnerabilities (KEV) • Strong Excel skills (pivot tables, Power Query, data cleanup, reconciliation) and Power BI skills (data model, DAX basics, dashboards for vuln/KEV trends and SLA tracking). Additional Expectations • Strong understanding of CVE, CVSS, exploitability, patchability, and compensating controls • Ability to work across infrastructure, application, and cloud teams to drive remediation • Clear communication with both technical teams and leadership • Audit ready documentation and disciplined execution • Flexibility to work in 24*7 rotational shifts environment. Experience • 5–10+ years in cybersecurity • 3–6+ years focused on vulnerability management and remediation governance • Preferred certifications (one or more): Qualys certifications, Security+, CEH (or equivalent), ITIL Foundatio

Skill Requirements

 Job Title: Cybersecurity Vulnerability Management SME (Qualys VMDR) Role Summary The Vulnerability Management SME will own and drive end to end vulnerability management with a strong focus on risk based prioritization, KEV handling, remediation governance, and executive reporting. This role is hands on and outcome driven, bridging security findings with real remediation results. Key Responsibilities • Own the vulnerability lifecycle: identify, prioritize, remediate, verify, and report • Operate and optimize Qualys VMDR for accurate detection and risk based prioritization • Convert scanner findings into clear, actionable remediation guidance • Identify vulnerabilities impacting the organization from CISA KEV and maintain a “KEV affecting us” priority fix list • Drive remediation through ITSM workflows: ticketing, follow ups, SLA tracking, and escalation • Verify fixes through rescans and remediation validation • Produce operational and executive dashboards showing risk trends, KEV exposure, and SLA compliance Required Skills: • Hands on Qualys VMDR experience with risk based vulnerability prioritization and reporting • Strong Qualys KnowledgeBase / QID expertise, including QID to CVE mapping and remediation interpretation • Ability to correlate Qualys detections with CISA Known Exploited Vulnerabilities (KEV) • Strong Excel skills (pivot tables, Power Query, data cleanup, reconciliation) and Power BI skills (data model, DAX basics, dashboards for vuln/KEV trends and SLA tracking). Additional Expectations • Strong understanding of CVE, CVSS, exploitability, patchability, and compensating controls • Ability to work across infrastructure, application, and cloud teams to drive remediation • Clear communication with both technical teams and leadership • Audit ready documentation and disciplined execution • Flexibility to work in 24*7 rotational shifts environment. Experience • 5–10+ years in cybersecurity • 3–6+ years focused on vulnerability management and remediation governance • Preferred certifications (one or more): Qualys certifications, Security+, CEH (or equivalent), ITIL Foundatio

Other Requirements

 Job Title: Cybersecurity Vulnerability Management SME (Qualys VMDR) Role Summary The Vulnerability Management SME will own and drive end to end vulnerability management with a strong focus on risk based prioritization, KEV handling, remediation governance, and executive reporting. This role is hands on and outcome driven, bridging security findings with real remediation results. Key Responsibilities • Own the vulnerability lifecycle: identify, prioritize, remediate, verify, and report • Operate and optimize Qualys VMDR for accurate detection and risk based prioritization • Convert scanner findings into clear, actionable remediation guidance • Identify vulnerabilities impacting the organization from CISA KEV and maintain a “KEV affecting us” priority fix list • Drive remediation through ITSM workflows: ticketing, follow ups, SLA tracking, and escalation • Verify fixes through rescans and remediation validation • Produce operational and executive dashboards showing risk trends, KEV exposure, and SLA compliance Required Skills: • Hands on Qualys VMDR experience with risk based vulnerability prioritization and reporting • Strong Qualys KnowledgeBase / QID expertise, including QID to CVE mapping and remediation interpretation • Ability to correlate Qualys detections with CISA Known Exploited Vulnerabilities (KEV) • Strong Excel skills (pivot tables, Power Query, data cleanup, reconciliation) and Power BI skills (data model, DAX basics, dashboards for vuln/KEV trends and SLA tracking). Additional Expectations • Strong understanding of CVE, CVSS, exploitability, patchability, and compensating controls • Ability to work across infrastructure, application, and cloud teams to drive remediation • Clear communication with both technical teams and leadership • Audit ready documentation and disciplined execution • Flexibility to work in 24*7 rotational shifts environment. Experience • 5–10+ years in cybersecurity • 3–6+ years focused on vulnerability management and remediation governance • Preferred certifications (one or more): Qualys certifications, Security+, CEH (or equivalent), ITIL Foundatio
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.