Shift Lead (Support & Operations)
India
Job Description
Shift Lead (Support & Operations)
Bengaluru, Karnataka

Job Summary

We are searching for a highly competent candidate to join Sony’s Identity and Access Management (IAM) team which is responsible for IAM tool deployment, enhancements, and maintenance.  This individual will work with various stakeholders (HR, Legal, IT, InfoSec, etc) to build out and enhance existing IAM tools and engineer new solutions.  The selected candidate will be capable of defining and executing on well-constructed operational strategies, processes, and procedures; as well as have excellent communication and organizational skills.

Key Responsibilities

Work closely with Information Security and other key stakeholders to build out and enhance SIE’s Identity and Access Management solution (Saviynt).Build and maintain an Access Request system utilizing Saviynt.Build and maintain connectors to a wide variety of endpoints in Saviynt.Build out documentation around processes configured in Saviynt and other tools.Ability to work in a majority SAFe (Scaled Agile Framework for the Enterprise) environment with flexibility to leverage waterfall project delivery processes when required.Resolve identity related issues across the SIE organization.Contribute to strategic roadmaps for IAM systems and programs for SIE.Conduct regular or emergency maintenance or software upgrades as requiredSupport dev / engineering teams alongside other IT DevOps staffContinuously work with stakeholders to enhance and evolve IAM programPrepare documentation for audits and acts as POC for audit issues 

Skill Requirements

6-8 years experience , 3-5+ years hands-on Saviynt + Saviynt Administration + Connector/Integration Development + Access Certification & Provisioning + Active Directory + Basic Scripting.

 

Skill

Mandatory?

Proficiency

Saviynt IGA

✅ Yes

Medium+

Saviynt Administration

✅ Yes

Medium+

Saviynt Integrator Connectors

✅ Yes

Medium+

IAM / Identity & Access Management

✅ Yes

Medium+

User Access Certification / Access Reviews

✅ Yes

Medium

Active Directory (AD)

✅ Yes

Medium

Scripting (PowerShell / JavaScript / similar)

✅ Yes

Basic-Medium

Agile / Scrum Experience

✅ Yes

Basic-Medium

 

Other Requirements

Job Requirements:
5+ years experience in automating solutions5+ years working with IAM toolsetsHigh level of attention to detail and accuracyDevelop automation and/or scripting to augment any IAM solution as requiredSaviynt experience requiredDocumentation of standards, methods and diagrams of environmentsAbility to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environmentAbility to work independently and manage workload with minimal supervisionBe available on an on-call basis to respond to pending issues or problems arising during non-business hours and provide support and response.Ability to quickly learn new technologiesAbility and willingness to work with team members in different time zones 
Qualifications:Experience with Saviynt IGA requiredScrum / agile experienceScripting experience requiredIn-depth knowledge of Active Directory (AD), IT processes and procedures, information security, and systems implementations requiredOneIdentity Active Roles experience preferredSailpoint experience a plusAWS architecture, design and deployment experience preferredExperience conducting User Access Certifications through an IAM tool.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.