Shift Lead (Support & Operations)
India
Job Description
Shift Lead (Support & Operations)
Lucknow, Uttar Pradesh
Job Summary
Role: Hosting & Cloud Analyst
Level: L2
Function: Infrastructure / Hosting & Cloud Operations
Key Responsibilities
- Provide L2 operational support for Windows/Linux servers, virtualisation and cloud infrastructure.
- Monitor infrastructure availability, performance, capacity and system health.
- Manage incidents, service requests, problems and changes within agreed SLAs.
- Perform server provisioning, patching, upgrades, configuration and routine maintenance.
- Support VMware vSphere/ESXi and virtual machine lifecycle activities.
- Support cloud infrastructure on Microsoft Azure, including VMs, storage, networking and associated services.
- Troubleshoot OS, CPU, memory, storage, network and application-infrastructure related issues.
- Support backup, restore, DR and infrastructure availability activities.
- Perform health checks and proactively identify infrastructure risks and capacity issues.
- Work with Network, Database, Security, Application and Service Management teams for incident resolution.
- Maintain technical documentation, SOPs, knowledge articles and operational records.
- Participate in change implementation, RCA and problem-management activities.
- Support automation and optimisation of repetitive infrastructure operational activities.
Key Responsibilities
Required Technical Skills
- Windows Server and/or Linux administration
- VMware vSphere / ESXi / vCenter
- Microsoft Azure infrastructure knowledge
- Server, storage and basic networking concepts
- Monitoring and infrastructure troubleshooting
- Backup and disaster recovery concepts
- ServiceNow or similar ITSM tools
- ITIL-based Incident, Problem and Change Management
Skill Requirements
Preferred Skills
- PowerShell or other infrastructure automation/scripting
- Azure monitoring and automation
- Cloud migration and hybrid-cloud exposure
- Infrastructure monitoring/observability tools
- Basic knowledge of security, vulnerability and patch management
Other Requirements
Experience
3–5 years of relevant experience in Hosting, Cloud or Infrastructure Operations preferred.
Key Outcome
Ensure stable, secure and highly available hosting and cloud services, with proactive monitoring, timely incident resolution, effective change execution and continuous operational improvement.
Information at a Glance