Job Summary

We are seeking a skilled and proactive IT Support Engineer to manage and maintain a hybrid infrastructure environment comprising both on-premise and cloud-based (Azure/AWS) systems. The ideal candidate will possess strong expertise in Windows and Linux server administration, Azure platform management, and ITSM practices, with hands-on experience in system monitoring, automation, and troubleshooting in a 24x7 enterprise environment

Key Responsibilities

Key Responsibilities:

• Manage and maintain Windows and Linux servers across cloud (Azure/AWS) and on-premise environments.
• Ensure all systems are secure, regularly updated, and highly available.
• Administer Azure cloud infrastructure; AWS knowledge is an added advantage.
• Monitor systems using tools like Dynatrace; identify recurring issues and recommend solutions.
• Participate in a 24x7 on-call rotation for critical support coverage.
• Perform server installations, configurations, patching, vulnerability management, and upgrades.
• Administer and troubleshoot Active Directory, including group policies and device management.
• Work closely with infrastructure and application teams to optimize system operations.
• Follow ITSM best practices, handling incident, problem, and change management using ticketing systems.
• Develop and maintain SOPs, technical documentation, and environment-specific policies.
• Automate operational tasks through scripting to enhance support efficiency and reduce manual workload.
• Recommend performance improvements and capacity enhancements for supported infrastructure.

Skill Requirements

Exp :- 3- 5 years of Exp

Required Qualifications:

• Proven experience with Windows and Linux server administration in hybrid environments.
• Strong understanding and practical experience with Azure Administration; AWS exposure is a plus.
• Experience with monitoring tools, ideally Dynatrace.
• Solid knowledge of ITSM processes and ticketing tools (e.g., ServiceNow, BMC Remedy).
• Hands-on experience in Active Directory, group policies, and user/device management.
• Strong networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls).
• Scripting skills (PowerShell, Bash, or similar) to support automation tasks.
• Excellent troubleshooting and analytical skills.

Preferred Qualifications:

• Azure Administrator Associate or AWS Solutions Architect Associate certification.
• Experience working in a hybrid cloud environment with enterprise-scale infrastructure.
• Familiarity with containerization and virtualization technologies is a plus.

Other Requirements