Shift Lead (Support & Operations)
India
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Job Description
Shift Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

Role Overview 

Acts as second-level support responsible for handling escalated incidents and performing advanced troubleshooting in Linux environments. Ensures quick resolution of critical production issues while maintaining system stability and performance. Works closely with L1 and L3 teams to implement fixes, perform root cause analysis, and follow SLA and operational standards 

Key Responsibilities

Key Responsibilities 

  • Analyze system performance and tune systems 

  • Handle escalated incidents and perform RCA 

  • Troubleshoot complex OS and application issues 

  • Perform filesystem and LVM management (extend, mount, troubleshoot disk issues) 

  • Handle boot-related issues (GRUB, kernel panic, recovery mode) 

  • Manage users, permissions, and authentication (SSSD/LDAP) 

  • Perform OS patching and upgrades 

  • Maintain and troubleshoot NFS, CIFS, and network mounts 

  • Manage services and support applications 

  • Analyze logs and identify recurring issues 

  • Validate backups and assist recovery 

  • Automate tasks using shell scripting 

  • Participate in on-call support and major incident bridges 

  • Create and maintain technical documentation and SOPs 

  • Implement changes via change management 

  • Escalate critical issues with detailed logs 

Skill Requirements

Other Requirements

Required Skills 

Strong Linux knowledge, filesystem, networking, SSSD/LDAP, patching, troubleshooting, Scripting (Bash or Python). 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.