Shift Lead (Support & Operations)
India
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Job Description
Shift Lead (Support & Operations)
Chennai, Tamil Nadu

Job Summary

Apply PTFs, OS upgradesFlash copy and hardware management console version update

MIMIX Upgrade and maintain system documentation.

SSL configuration, SSO Mapping /Manage profile in SSOManage daily AS400 system operations, job queues, and subsystems.

Perform user administration, access control, and security management.Handle backups, restores, and DR activities (BRMS or native commands).

Monitor system performance and troubleshoot issues proactively.Support application teams with deployments, DB2/400 tasks, and batch jobs.

Strong knowledge of IBM i/AS400 operations and CL commands.Experience with job scheduling, BRMS, and system monitoring.

Good understanding of security, networking basics (TCP/IP), and troubleshooting.

Ability to work in 24/7 production support environments.

Key Responsibilities

1. To ensure that calls/ chats are addressed within agreed SLAs
2. To maintain attendance, leave reports , breaks & shift rosters
3. To perform adhoc analyses, SIP activities and infrastructure management
4. To resolve escalations in a timely manner adhering to the process and quality compliance
5. To ensure positive customer satisfaction and feedback
6. To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities

Skill Requirements

Apply PTFs, OS upgradesFlash copy and hardware management console version update

MIMIX Upgrade and maintain system documentation.

SSL configuration, SSO Mapping /Manage profile in SSOManage daily AS400 system operations, job queues, and subsystems.

Perform user administration, access control, and security management.Handle backups, restores, and DR activities (BRMS or native commands).

Monitor system performance and troubleshoot issues proactively.Support application teams with deployments, DB2/400 tasks, and batch jobs.

Strong knowledge of IBM i/AS400 operations and CL commands.Experience with job scheduling, BRMS, and system monitoring.

Good understanding of security, networking basics (TCP/IP), and troubleshooting.

Ability to work in 24/7 production support environments.

Other Requirements

Apply PTFs, OS upgradesFlash copy and hardware management console version update

MIMIX Upgrade and maintain system documentation.

SSL configuration, SSO Mapping /Manage profile in SSOManage daily AS400 system operations, job queues, and subsystems.

Perform user administration, access control, and security management.Handle backups, restores, and DR activities (BRMS or native commands).

Monitor system performance and troubleshoot issues proactively.Support application teams with deployments, DB2/400 tasks, and batch jobs.

Strong knowledge of IBM i/AS400 operations and CL commands.Experience with job scheduling, BRMS, and system monitoring.

Good understanding of security, networking basics (TCP/IP), and troubleshooting.

Ability to work in 24/7 production support environments.
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.