Shift Lead (Support & Operations)
India
Job Description
Shift Lead (Support & Operations)
Noida, Uttar Pradesh

Job Summary

 Job Title: Storage Administrator – L3 Experience: 7-10years Role Summary An L3 Storage Administrator specializing in NetApp and HP 3PAR acts as a Subject Matter Expert (SME), responsible for the design, implementation, advanced troubleshooting, and optimization of complex, enterprise-level storage environments. Key Responsibilities • Storage Architecture & Implementation: Design, plan, and implement complex NetApp (FAS/AFF/ONTAP) and HP 3PAR/Alletra storage solutions. • Experience on native tools for managing storage devices. • Advanced Troubleshooting (L3): Resolve complex, high-priority incidents related to storage performance, connectivity, and hardware failure. • Data Protection & DR: Manage data replication using technologies such as NetApp SnapMirror/SnapVault and 3PAR Remote Copy to meet RTO/RPO objectives. • Performance Optimization: Analyze storage performance, identify bottlenecks, and tune systems for optimal capacity and speed. • Capacity Planning: Monitor storage usage trends and plan for future capacity requirements to ensure business continuity. • Managing and assigning disk storage volumes as required. • Manage and configure file shares and monitor performance and utilization (e.g- CIFS) • Vendor Management: Collaborate with vendors (NetApp, HPE) to resolve hardware issues and manage firmware upgrades. • Managing SAN switches (Cisco & Brocade) • Monitor and Manage HP-MSA storage • Monitoring and health check of the storage devices • Documentation: Create and maintain comprehensive documentation, SOPs, and troubleshooting runbooks. Skills and Experience for Backup and Storage Required • Proven hands-on experience with backup and storage technologies. • Proactive, solution oriented mindset with a strong ability to independently troubleshoot issues and rapidly adopt new technologies. • Solid understanding of backup and storage tools, including implementation and integration across enterprise environments. • Extensive experience managing day to day backup operations, including monitoring, success/failure analysis, and reporting. • Strong analytical and problem solving capabilities including media management. • Effective verbal and written communication skills. • Demonstrated organizational skills with the ability to manage multiple priorities. • Strong leadership qualities with the ability to influence, collaborate, and negotiate with stakeholders. Beneficial / Preferred • Experience working with technologies such as NetApp, HPE 3PAR, NetBackup, and ServiceNow. • NetBackup certification. • NetApp certification • Appliance certification (Flex & Data Domain) • Azure/AWS exposure and certification • Strong ownership mindset and ability to operate in high-pressure situations • Excellent written communication for RCA/change plans/customer updates • Experience working within an Agile software delivery environment.

Key Responsibilities

 Job Title: Storage Administrator – L3 Experience: 7-10years Role Summary An L3 Storage Administrator specializing in NetApp and HP 3PAR acts as a Subject Matter Expert (SME), responsible for the design, implementation, advanced troubleshooting, and optimization of complex, enterprise-level storage environments. Key Responsibilities • Storage Architecture & Implementation: Design, plan, and implement complex NetApp (FAS/AFF/ONTAP) and HP 3PAR/Alletra storage solutions. • Experience on native tools for managing storage devices. • Advanced Troubleshooting (L3): Resolve complex, high-priority incidents related to storage performance, connectivity, and hardware failure. • Data Protection & DR: Manage data replication using technologies such as NetApp SnapMirror/SnapVault and 3PAR Remote Copy to meet RTO/RPO objectives. • Performance Optimization: Analyze storage performance, identify bottlenecks, and tune systems for optimal capacity and speed. • Capacity Planning: Monitor storage usage trends and plan for future capacity requirements to ensure business continuity. • Managing and assigning disk storage volumes as required. • Manage and configure file shares and monitor performance and utilization (e.g- CIFS) • Vendor Management: Collaborate with vendors (NetApp, HPE) to resolve hardware issues and manage firmware upgrades. • Managing SAN switches (Cisco & Brocade) • Monitor and Manage HP-MSA storage • Monitoring and health check of the storage devices • Documentation: Create and maintain comprehensive documentation, SOPs, and troubleshooting runbooks. Skills and Experience for Backup and Storage Required • Proven hands-on experience with backup and storage technologies. • Proactive, solution oriented mindset with a strong ability to independently troubleshoot issues and rapidly adopt new technologies. • Solid understanding of backup and storage tools, including implementation and integration across enterprise environments. • Extensive experience managing day to day backup operations, including monitoring, success/failure analysis, and reporting. • Strong analytical and problem solving capabilities including media management. • Effective verbal and written communication skills. • Demonstrated organizational skills with the ability to manage multiple priorities. • Strong leadership qualities with the ability to influence, collaborate, and negotiate with stakeholders. Beneficial / Preferred • Experience working with technologies such as NetApp, HPE 3PAR, NetBackup, and ServiceNow. • NetBackup certification. • NetApp certification • Appliance certification (Flex & Data Domain) • Azure/AWS exposure and certification • Strong ownership mindset and ability to operate in high-pressure situations • Excellent written communication for RCA/change plans/customer updates • Experience working within an Agile software delivery environment.

Skill Requirements

 Job Title: Storage Administrator – L3 Experience: 7-10years Role Summary An L3 Storage Administrator specializing in NetApp and HP 3PAR acts as a Subject Matter Expert (SME), responsible for the design, implementation, advanced troubleshooting, and optimization of complex, enterprise-level storage environments. Key Responsibilities • Storage Architecture & Implementation: Design, plan, and implement complex NetApp (FAS/AFF/ONTAP) and HP 3PAR/Alletra storage solutions. • Experience on native tools for managing storage devices. • Advanced Troubleshooting (L3): Resolve complex, high-priority incidents related to storage performance, connectivity, and hardware failure. • Data Protection & DR: Manage data replication using technologies such as NetApp SnapMirror/SnapVault and 3PAR Remote Copy to meet RTO/RPO objectives. • Performance Optimization: Analyze storage performance, identify bottlenecks, and tune systems for optimal capacity and speed. • Capacity Planning: Monitor storage usage trends and plan for future capacity requirements to ensure business continuity. • Managing and assigning disk storage volumes as required. • Manage and configure file shares and monitor performance and utilization (e.g- CIFS) • Vendor Management: Collaborate with vendors (NetApp, HPE) to resolve hardware issues and manage firmware upgrades. • Managing SAN switches (Cisco & Brocade) • Monitor and Manage HP-MSA storage • Monitoring and health check of the storage devices • Documentation: Create and maintain comprehensive documentation, SOPs, and troubleshooting runbooks. Skills and Experience for Backup and Storage Required • Proven hands-on experience with backup and storage technologies. • Proactive, solution oriented mindset with a strong ability to independently troubleshoot issues and rapidly adopt new technologies. • Solid understanding of backup and storage tools, including implementation and integration across enterprise environments. • Extensive experience managing day to day backup operations, including monitoring, success/failure analysis, and reporting. • Strong analytical and problem solving capabilities including media management. • Effective verbal and written communication skills. • Demonstrated organizational skills with the ability to manage multiple priorities. • Strong leadership qualities with the ability to influence, collaborate, and negotiate with stakeholders. Beneficial / Preferred • Experience working with technologies such as NetApp, HPE 3PAR, NetBackup, and ServiceNow. • NetBackup certification. • NetApp certification • Appliance certification (Flex & Data Domain) • Azure/AWS exposure and certification • Strong ownership mindset and ability to operate in high-pressure situations • Excellent written communication for RCA/change plans/customer updates • Experience working within an Agile software delivery environment.

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.