Shift Lead (Support & Operations)
India
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Job Description
Shift Lead (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

We are looking for an experienced NOC L2 Network Engineer to support a 24×7 enterprise Network Operations Center (NOC) environment. The role serves as the highest technical escalation point within NOC operations, responsible for resolving complex network issues, leading major incident bridges, and ensuring network availability, performance, and stability across a multi-vendor infrastructure. Certifications: CCNP/JNCIP, Nokia NRS, ITIL\\\\r\\\\nExperience supporting mission-critical or utility/financial networks\\\\r\\\\nExposure to network automation or scripting for operational efficiency\\\\r\\\\n 

Key Responsibilities

NOC & Incident Management Act as L2 escalation for critical and complex network incidents Lead and manage Major Incident (MI) bridges, including coordination with internal teams and external vendors Perform advanced troubleshooting to restore services within SLA/OLA timelines Provide root cause analysis (RCA) and post-incident reports Ensure accurate and timely updates in ServiceNow during incidents Support shift handovers, incident documentation, and operational continuity Network Operations & Support Monitor enterprise network infrastructure using centralized monitoring tools Troubleshoot advanced routing, switching, WAN, and SD-WAN issues Identify recurring issues and recommend proactive fixes to reduce incident volume Validate alerts, reduce noise, and improve monitoring effectiveness Support network maintenance windows, changes, and planned activities

Skill Requirements

Routing, Switching & Platforms Strong hands-on experience with: Nokia Routing & Switching Juniper Routing & Switching Cisco Routing & Switching Expertise in enterprise and service-provider-grade network protocols: BGP OSPF IS-IS MPLS RSVP Solid understanding of SD-WAN architectures and operations ITSM & Process Strong working knowledge of ITIL framework Hands-on experience with ServiceNow (Incident, Change, Problem modules)

Other Requirements

6+ years of experience in network operations or NOC environments Proven experience working in large-scale enterprise networks Prior experience in L3 NOC or escalation roles Strong troubleshooting, analytical, and decision-making skills under pressure Ability to work in 24×7 rotational shifts, including weekends and on-call support Excellent communication skills for incident bridges and executive updates
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.