Shift Lead - English, Arabic, Microsoft Windows
India
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Job Description
Shift Lead - English, Arabic, Microsoft Windows
Chennai, Tamil Nadu

Job Summary

Manages daily support operations, ensures Service Level Agreements (SLAs) are met, and leads the support team to provide high-quality IT assistance

Key Responsibilities

Team Leadership & Management, Operational Oversight, Shift management, Customer Experience Focus and Process Improvement 


Skill Requirements


Proficient in ITIL processes, incident management tools (e.g., ServiceNow, Jira), and ITSM systems. 

Other Requirements

Exceptional verbal and written skills to manage stakeholder expectations and guide users
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.