Solution Architect (DFS)
India
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Job Description
Solution Architect (DFS)
Lucknow, Uttar Pradesh

Job Summary

To define solution architecture based on business requirements and established standards in line with the defined future state enterprise IT landscape.

Key Responsibilities

1. To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis
2. Creation of solution and architectural views (logical| conceptual| development| execution| infrastructure & operations architecture)
3. To study and define system requirements addressing stakeholder| portfolio concerns
4. To manage Non Functional Requirement adaption for the solution
5. To ensure knowledge up-gradation and work with new and emerging products/technologies
6. To contribute towards white/technical papers and knowledge base

Skill Requirements

The Network Team Manager is responsible for leading and managing a team of 20–25 Network Engineers providing 24×7 operational support for enterprise SD‑WAN, Routing, Switching, Wireless, and Network Infrastructure services. This role owns service delivery outcomes, operational excellence, incident governance, and continuous improvement across both modern SD‑WAN platforms and traditional routing & switching environments. The manager ensures high service availability, quality delivery against defined KRAs, effective escalation handling, and long‑term team capability development.\\\\r\\\\nKey Responsibilities\\\\r\\\\nTeam Leadership & People Management\\\\r\\\\nManage a team of 20–25 network engineers operating in a 24×7 rotational shift model.\\\\r\\\\nOwn team performance against defined KRAs, SLAs, and quality targets, and report performance metrics to leadership.\\\\r\\\\nProvide team members with consistent direction, coaching, mentoring, and career development guidance.\\\\r\\\\nCreate a positive working environment focused on learning, collaboration, and career progression.\\\\r\\\\nManage time tracking, absence planning, shift rosters, recruitment, onboarding, training, and skill development.\\\\r\\\\nConduct regular performance reviews, feedback sessions, and capability assessments.\\\\r\\\\nNetwork Operations & Service Delivery Oversight\\\\r\\\\nOwn operational support for:\\\\r\\\\nSD‑WAN platforms (Versa Networks, Cisco Viptela, Cisco Meraki)\\\\r\\\\nEnterprise Routing & Switching (LAN/WAN, Core, Distribution, Access layers)\\\\r\\\\nWireless networks (Aruba WLCs)\\\\r\\\\nJuniper routers and switches\\\\r\\\\nEnsure availability, stability, and performance of global network services.\\\\r\\\\nMonitor service quality and proactively address potential risks before customer impact.\\\\r\\\\nIncident, Escalation & Problem Management\\\\r\\\\nAct as the senior escalation point for P1/P2 incidents, customer complaints, and chronic issues.\\\\r\\\\nGuide teams on incident prioritization, troubleshooting strategy, and faster resolution.\\\\r\\\\nRepresent the team on customer escalation calls and executive bridge calls.\\\\r\\\\nEnsure root cause analysis (RCA), problem management, and preventive measures are completed and tracked.\\\\r\\\\nConduct regular analysis of ticket trends, repeat incidents, and resolution effectiveness.\\\\r\\\\nTechnical & Architectural Leadership\\\\r\\\\nProvide technical governance across:\\\\r\\\\nRouting protocols (BGP, OSPF, static routing)\\\\r\\\\nLAN/WAN design principles\\\\r\\\\nSD‑WAN architecture, traffic steering, and policy design\\\\r\\\\nGuide engineers on complex network flow analysis, packet captures, and advanced troubleshooting.\\\\r\\\\nReview network changes, designs, and implementation plans to ensure stability and compliance with standards.\\\\r\\\\nSupport and participate in network upgrades, migrations, and transformation projects.\\\\r\\\\nVendor & Stakeholder Management\\\\r\\\\nManage relationships with ISPs, SD‑WAN vendors, and hardware suppliers.\\\\r\\\\nLead vendor troubleshooting calls, escalations, and RMA coordination.\\\\r\\\\nTrack vendor performance against SLAs and drive improvements.\\\\r\\\\nCollaborate closely with internal IT teams, application teams, service management, and business stakeholders.\\\\r\\\\nProcess Improvement & Operational Excellence\\\\r\\\\nPlan, design, and implement network operational processes, SOPs, runbooks, and escalation workflows.\\\\r\\\\nLead initiatives to improve service quality, efficiency, automation, and monitoring.\\\\r\\\\nDrive adoption of ITIL-aligned practices for incident, problem, and change management.\\\\r\\\\nUse data and reporting (Excel, dashboards, KPIs) to continuously improve operational outcomes.\\\\r\\\\nMinimum Qualifications\\\\r\\\\nBachelor’s degree in Computer Science, Information Technology, Engineering, o

Other Requirements

Required Technical Skills\r\nSD‑WAN: Versa Networks, Cisco Viptela, Cisco Meraki\r\nRouting & Switching: BGP, OSPF, VLANs, STP, WAN technologies\r\nWireless: Aruba WLCs\r\nNetwork Hardware: Juniper routers and switches\r\nTroubleshooting: Traffic flow analysis, packet capture tools, structured troubleshooting methods
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.