Solution Architect (DFS)
India
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Job Description
Solution Architect (DFS)
Others, Karnataka

Job Summary

To define solution architecture based on business requirements and established standards in line with the defined future state enterprise IT landscape.

Key Responsibilities

1. To assess the domain IT landscape assessment and Application portfolio optimization for gap analysis
2. Creation of solution and architectural views (logical| conceptual| development| execution| infrastructure & operations architecture)
3. To study and define system requirements addressing stakeholder| portfolio concerns
4. To manage Non Functional Requirement adaption for the solution
5. To ensure knowledge up-gradation and work with new and emerging products/technologies
6. To contribute towards white/technical papers and knowledge base

Skill Requirements

Service Level Management: Track and maintain performance against agreed Service Level Agreements (SLAs). Develop and review KPIs to ensure high-quality service.\\\\r\\\\nClient & Stakeholder Management: Act as the primary point of contact for clients. Conduct regular service reviews to understand business goals and client satisfaction.\\\\r\\\\nIncident & Escalation Handling: Oversee incident, problem, and change management. Lead critical incident resolution and ensure swift handling of major operational disruptions.\\\\r\\\\nVendor & Contract Management: Ensure third-party vendors meet contractual obligations and deliver agreed services.\\\\r\\\\nContinual Service Improvement (CSI): Identify bottlenecks, inefficiencies, and implement best practices to optimize delivery processes.\\\\r\\\\nTeam Leadership: Manage and mentor service/support teams. Handle scheduling, performance evaluations, and staff development.\\\\r\\\\nFinancial Management: Prepare and monitor operational budgets, ensuring cost-efficient service delivery.

Other Requirements

ervice Level Management: Track and maintain performance against agreed Service Level Agreements (SLAs). Develop and review KPIs to ensure high-quality service. Client & Stakeholder Management: Act as the primary point of contact for clients. Conduct regular service reviews to understand business goals and client satisfaction. Incident & Escalation Handling: Oversee incident, problem, and change management. Lead critical incident resolution and ensure swift handling of major operational disruptions. Vendor & Contract Management: Ensure third-party vendors meet contractual obligations and deliver agreed services. Continual Service Improvement (CSI): Identify bottlenecks, inefficiencies, and implement best practices to optimize delivery processes. Team Leadership: Manage and mentor service/support teams. Handle scheduling, performance evaluations, and staff development. Financial Management: Prepare and monitor operational budgets, ensuring cost-efficient service delivery.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.