Solution Architect - Python
United States
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Job Description
Solution Architect - Python
New York, New York

Job Summary

AI Success Engineers are the primary post-sale technical owners for customer outcomes. They operate as trusted technical advisors who ensure customers deploy, adopt, and scale OpenAI capabilities into real workflows with measurable business value. 
This role blends technical depth, program leadership, customer advisory, and product influence—driving account health, adoption velocity, and production readiness across OpenAI’s platform suite.

Key Responsibilities

1. Post-Sale Technical Ownership & Account Health 
• Own technical success for a portfolio of strategic enterprise customers 
• Act as customer-facing technical lead across deployment, adoption, and value realization 
• Define and drive customer adoption roadmaps with milestones and KPIs 
• Maintain strong stakeholder relationships across executive and practitioner levels 

2. Workflow Discovery & Use Case Strategy 
• Embed with customer teams to map workflows, pain points, and success criteria 
• Identify, validate, and prioritize high-impact use cases 
• Guide use case sequencing from prototype → pilot → production → scale 

3. Deployment Readiness & Technical Enablement 
• Guide architecture configuration and platform setup (SSO/SCIM, RBAC, connectors, etc.) 
• Advise on integration patterns (RAG, tool calling, agents, evaluations) 
• Run technical enablement sessions spanning ChatGPT Enterprise, API, agents, Codex as applicable 

4. Program Coordination & Cross-Functional Navigation 
• Coordinate account workstreams across Architecture, Adoption, Engineering, and Delivery teams 
• Surface technical blockers and field patterns; escalate strategically to internal experts 
• Feed customer insights into roadmap and platform improvement loops 

5. Value Measurement & Reporting 
• Define baselines, KPI frameworks, and post-deployment reporting 
• Track adoption depth, usage health, and business impact outcomes 
• Support expansion by identifying new workflows and growth paths 

Skill Requirements

1. Proficient In Python For Application Development And Automation Tasks.
2. Strong Knowledge Of Powershell For Scripting And System Management.
3. In-Depth Understanding Of Solution Architecture Principles And Frameworks.
4. Excellent Analytical And Problem-Solving Skills.
5. Familiarity With Non-Functional Requirement Management And Compliance Standards.

Other Requirements

1. Optional But Valuable Certifications: Aws Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Or Togaf 9 Certification
Maximum Salary (US):  280000
Minimum Salary (US):  230000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.