Solution Architect
United States
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Job Description
Solution Architect
Los Angeles, California

Job Summary

  • Service Delivery Manager or Engagement Manager functional who will lead SAP & Non-SAP Applications (Must be able to have conversations with technical teams)
  • Experience with ERP application & ECC Applications
  • Experience with Java, .Net, Data & AI, Snowflake, PowerBI, & Microsoft Azure
  • Service Delivery Manager or Engagement Manager will be responsible to lead 150 to 160 resources mixed onshore & offshore
  • Service Delivery Manager of Engagement Manager who can manage Stakeholder, provide solutions
  • Service Delivery Manager or Engagement Manager from Semi-Conductor environment
  • Service Delivery Manager or Engagement Manager will be required to work with Off-shore Delivery manager for smooth transition
  • Service Delivery Manager or Engagement Manager will be required to attend late night calls as needed. 

 

Role Summary

  • We are seeking an experienced Service Delivery Manager (SDM) to lead customer engagement, service delivery, operational governance, and stakeholder management for strategic technology programs. The candidate will be responsible for ensuring delivery excellence, SLA compliance, customer satisfaction, resource planning, risk management, and continuous service improvement.

 

Key Responsibilities

  • Own end-to-end service delivery for customer engagements.
  • Act as the primary interface between customer leadership and delivery teams.
  • Drive operational governance, delivery reviews, and executive reporting.
  • Ensure SLA/KPI adherence and service quality commitments.
  • Manage risks, escalations, issue resolution, and mitigation plans.
  • Coordinate with onsite, offshore, and cross-functional teams.
  • Lead resource planning, demand management, and capacity forecasting.
  • Drive continuous improvement initiatives and operational excellence.
  • Manage customer expectations and maintain high CSAT scores.
  • Support transformation, automation, and process improvement programs.

 

Required Skills & Experience

  • 10+ years of IT Services/Technology experience.
  • 5+ years in Service Delivery, Program Delivery, or Account Management roles.
  • Strong stakeholder and executive management skills.
  • Experience managing global delivery teams and large customer engagements.
  • Strong understanding of ITIL processes and service management.
  • Experience in delivery governance, metrics reporting, and SLA management.
  • Excellent communication, presentation, and leadership skills.

 

Preferred Qualifications

  • SAP background preferred (as referenced in the requirement discussion).
  • ITIL Foundation/Expert certification.
  • PMP, PRINCE2, Agile, or Scrum certifications.
  • Experience managing enterprise customers in manufacturing or technology domains.

 

Key Competencies

  • Service Delivery Management
  • Program & Project Governance
  • Customer Relationship Management
  • Delivery Operations
  • Vendor Management

Key Responsibilities

  • Service Delivery Manager or Engagement Manager functional who will lead SAP & Non-SAP Applications (Must be able to have conversations with technical teams)
  • Experience with ERP application & ECC Applications
  • Experience with Java, .Net, Data & AI, Snowflake, PowerBI, & Microsoft Azure
  • Service Delivery Manager or Engagement Manager will be responsible to lead 150 to 160 resources mixed onshore & offshore
  • Service Delivery Manager of Engagement Manager who can manage Stakeholder, provide solutions
  • Service Delivery Manager or Engagement Manager from Semi-Conductor environment
  • Service Delivery Manager or Engagement Manager will be required to work with Off-shore Delivery manager for smooth transition
  • Service Delivery Manager or Engagement Manager will be required to attend late night calls as needed. 

 

Role Summary

  • We are seeking an experienced Service Delivery Manager (SDM) to lead customer engagement, service delivery, operational governance, and stakeholder management for strategic technology programs. The candidate will be responsible for ensuring delivery excellence, SLA compliance, customer satisfaction, resource planning, risk management, and continuous service improvement.

 

Key Responsibilities

  • Own end-to-end service delivery for customer engagements.
  • Act as the primary interface between customer leadership and delivery teams.
  • Drive operational governance, delivery reviews, and executive reporting.
  • Ensure SLA/KPI adherence and service quality commitments.
  • Manage risks, escalations, issue resolution, and mitigation plans.
  • Coordinate with onsite, offshore, and cross-functional teams.
  • Lead resource planning, demand management, and capacity forecasting.
  • Drive continuous improvement initiatives and operational excellence.
  • Manage customer expectations and maintain high CSAT scores.
  • Support transformation, automation, and process improvement programs.

 

Required Skills & Experience

  • 10+ years of IT Services/Technology experience.
  • 5+ years in Service Delivery, Program Delivery, or Account Management roles.
  • Strong stakeholder and executive management skills.
  • Experience managing global delivery teams and large customer engagements.
  • Strong understanding of ITIL processes and service management.
  • Experience in delivery governance, metrics reporting, and SLA management.
  • Excellent communication, presentation, and leadership skills.

 

Preferred Qualifications

  • SAP background preferred (as referenced in the requirement discussion).
  • ITIL Foundation/Expert certification.
  • PMP, PRINCE2, Agile, or Scrum certifications.
  • Experience managing enterprise customers in manufacturing or technology domains.

 

Key Competencies

  • Service Delivery Management
  • Program & Project Governance
  • Customer Relationship Management
  • Delivery Operations
  • Vendor Management

Skill Requirements

Other Requirements

  • Service Delivery Manager or Engagement Manager functional who will lead SAP & Non-SAP Applications (Must be able to have conversations with technical teams)
  • Experience with ERP application & ECC Applications
  • Experience with Java, .Net, Data & AI, Snowflake, PowerBI, & Microsoft Azure
  • Service Delivery Manager or Engagement Manager will be responsible to lead 150 to 160 resources mixed onshore & offshore
  • Service Delivery Manager of Engagement Manager who can manage Stakeholder, provide solutions
  • Service Delivery Manager or Engagement Manager from Semi-Conductor environment
  • Service Delivery Manager or Engagement Manager will be required to work with Off-shore Delivery manager for smooth transition
  • Service Delivery Manager or Engagement Manager will be required to attend late night calls as needed. 

 

Role Summary

  • We are seeking an experienced Service Delivery Manager (SDM) to lead customer engagement, service delivery, operational governance, and stakeholder management for strategic technology programs. The candidate will be responsible for ensuring delivery excellence, SLA compliance, customer satisfaction, resource planning, risk management, and continuous service improvement.

 

Key Responsibilities

  • Own end-to-end service delivery for customer engagements.
  • Act as the primary interface between customer leadership and delivery teams.
  • Drive operational governance, delivery reviews, and executive reporting.
  • Ensure SLA/KPI adherence and service quality commitments.
  • Manage risks, escalations, issue resolution, and mitigation plans.
  • Coordinate with onsite, offshore, and cross-functional teams.
  • Lead resource planning, demand management, and capacity forecasting.
  • Drive continuous improvement initiatives and operational excellence.
  • Manage customer expectations and maintain high CSAT scores.
  • Support transformation, automation, and process improvement programs.

 

Required Skills & Experience

  • 10+ years of IT Services/Technology experience.
  • 5+ years in Service Delivery, Program Delivery, or Account Management roles.
  • Strong stakeholder and executive management skills.
  • Experience managing global delivery teams and large customer engagements.
  • Strong understanding of ITIL processes and service management.
  • Experience in delivery governance, metrics reporting, and SLA management.
  • Excellent communication, presentation, and leadership skills.

 

Preferred Qualifications

  • SAP background preferred (as referenced in the requirement discussion).
  • ITIL Foundation/Expert certification.
  • PMP, PRINCE2, Agile, or Scrum certifications.
  • Experience managing enterprise customers in manufacturing or technology domains.

 

Key Competencies

  • Service Delivery Management
  • Program & Project Governance
  • Customer Relationship Management
  • Delivery Operations
  • Vendor Management
Maximum Salary (US):  245000
Minimum Salary (US):  165000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.