Solutions Director
Solutions Director
Job Summary
Senior Delivery Manager Experience: 15+ years overall, with 8+ years in SAP delivery/program leadership Domain: SAP Supply Chain Management Engagements: Implementation, S/4HANA Transformation, Rollouts, AMS & Managed Services Role Overview The SAP SCM Delivery Manager will be responsible for the end-to-end delivery of SAP Supply Chain programs and services, covering transformation, implementation, rollout, enhancement and AMS engagements. The role requires strong functional understanding of supply-chain processes combined with delivery leadership, customer management, financial governance and management of large onsite/offshore teams. Internal SAP delivery profiles similarly emphasize global program leadership, SAP S/4HANA transformation, SAP Activate, SLA/KPI governance, resource planning and delivery financials. [FW: Profil...Immediate | Outlook] Key Responsibilities SAP SCM Delivery Leadership Own end-to-end delivery across SAP SCM programs, transformation initiatives and AMS engagements. Manage SAP implementations, S/4HANA transformations, rollouts, upgrades and support programs. Drive delivery across the complete lifecycle: planning, design, build, testing, deployment, hypercare and steady-state support. Establish delivery governance covering milestones, RAID, quality gates, dependencies and executive reporting. SCM Functional & Process Oversight Provide delivery oversight across: SAP MM / Procurement SAP PP / Production Planning SAP SD / Order Management SAP EWM / Warehouse Management SAP TM / Transportation Management SAP IBP / Supply Chain Planning Inventory and Materials Management Ensure effective integration between SCM and Finance, Manufacturing, Sales, Logistics and third-party platforms. SAP S/4HANA Transformation Lead SCM workstreams within S/4HANA Greenfield, Brownfield and selective transformation programs. Govern process harmonization, fit-to-standard, data migration, integration, testing and cutover. Drive delivery using SAP Activate across Discover, Prepare, Explore, Realize, Deploy and Run phases, consistent with SAP transformation delivery experience reflected in an internal Senior Delivery Manager profile. [FW: Profil...Immediate | Outlook] Customer & Stakeholder Management Act as the primary delivery interface for senior customer and business stakeholders. Lead steering committees, governance reviews and escalation discussions. Manage expectations related to scope, timelines, service quality and business outcomes. Build strong customer relationships and identify opportunities for service improvement and account growth. AMS & Service Delivery Manage SCM application support and managed-service engagements. Govern SLAs, KPIs, incidents, problems, changes, releases and service improvements. Drive reduction in recurring incidents, backlog and operational risks. Implement ITIL-based service governance and continuous improvement. These are also core expectations in the internal SAP Service Delivery Manager role definition. [Mudita Sha...ma in chat | Teams] Financial & Commercial Management Own program/service financial performance, including budget, revenue forecasting, resource planning, utilization and cost optimization. Monitor effort burn, productivity and delivery margins. Support change requests, contract extensions, renewals and new opportunities. [ISD_Head_J...escription | Word], [Mudita Sha...ma in chat | Teams] Team & Resource Management Lead large cross-functional teams across onsite, offshore and nearshore locations. Manage capacity, skill requirements, staffing and succession planning. Mentor Project Managers, Functional Leads, Solution Architects and SCM SMEs. Build capability in S/4HANA and emerging SAP SCM solutions.
Key Responsibilities
Required Skills & Experience 15+ years of SAP/IT experience with significant delivery leadership experience. Strong experience managing complex SAP SCM implementation, transformation and AMS programs. Good functional understanding of MM, PP, SD, EWM/WM, TM and IBP