Job Summary
We are seeking a technically adept, client-facing Customer Engagement Manager to serve as the primary strategic interface between our internal design, construction, and operations teams and our hyperscale / enterprise AI clients.
You will lead the end-to-end customer journey—from technical deal structuring and site design customization through core & shell build tracking, liquid cooling layout sign-offs, and final data hall handover. This role requires an individual who can bridge the gap between high-level commercial relationship management and deep technical requirements for 100 kW to 150 kW+ per rack GPU deployments.
Key Responsibilities
1. Technical Client Onboarding & Design Alignment
Requirement Translation: Act as the direct liaison between customer engineering teams and internal Design/MEP leads to translate high-density AI hardware roadmaps (NVIDIA H100/B200/GB200 clusters) into facility design specifications.
Liquid Cooling & Density Sign-Offs: Guide clients through core & shell layouts, secondary fluid loop handoffs, CDU placement preferences, and in-rack power/cooling boundaries (100 kW–150 kW+ per rack).
Service Level Agreements (SLAs): Co-author and refine technical SLAs, Power Usage Effectiveness (PUE) guarantees, and environmental operating parameters within customer leases.
2. Project Buildout & Delivery Governance
Milestone Reporting: Provide enterprise clients with transparent progress updates across Civil/PEB milestones, MEP fit-out, long-lead equipment delivery, and Level 1–5 commissioning sequences.
Customer Change Management: Manage client-requested scope changes, evaluate cost and schedule impacts with the PMO team, and oversee execution of technical variation orders.
Audit & Inspection Facilitation: Organize and lead client technical teams through factory acceptance testing (FAT), field site walk-throughs, and Level 5 Integrated Systems Testing (IST) validations.
3. Relationship Management & Retention
Single Point of Contact (SPOC): Serve as the trusted single point of contact for customer escalations, schedule alignments, and operational readiness reviews.
Post-Handover Transition: Facilitate smooth transitions from construction/commissioning leads to live facility operations teams, ensuring client fit-out and server rack deployment start on time.