Solutions Manager
United States
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Job Description
Solutions Manager
San Jose, California

Job Summary

HCLTech is seeking an experienced Account Delivery Lead to provide end-to-end delivery leadership for a strategic customer account spanning SAP and non-SAP enterprise applications, Application Management Services (AMS), transformation, cloud, integration, automation and AI-led initiatives.

The role will own delivery excellence, customer satisfaction, operational stability, transformation execution, financial performance, SLA/KPI achievement, talent management and continuous improvement, while partnering with customer and HCLTech leadership to support account growth.

Key Responsibilities

Key Responsibilities

  • Own end-to-end account delivery across SAP, non-SAP applications, AMS/support, enhancements and transformation programs.
  • Lead Run, Maintain, Enhance and Transform services, ensuring production stability while executing strategic modernization initiatives.
  • Govern complex enterprise landscapes covering SAP ECC/S/4HANA, SAP BTP and non-SAP platforms such as Salesforce, ServiceNow, Workday, OpenText, Microsoft Dynamics 365, Oracle, cloud/SaaS and custom applications.
  • Drive SLA/KPI performance, incident/problem management, service improvement, application reliability and operational excellence.
  • Lead and govern S/4HANA transformation, cloud migration, application modernization, platform consolidation and application rationalization initiatives.
  • Establish strong program and account governance, including delivery reviews, executive steering committees, RAID management, financial governance and transformation tracking.
  • Act as the senior delivery interface with customer CIO/IT and business leadership, managing expectations, critical escalations and executive communications.
  • Lead globally distributed onshore/offshore teams, including Program Managers, Service Delivery Managers, Architects, Functional/Technical Leads and partner/vendor teams.
  • Own delivery financials including budgets, resource utilization, productivity, cost optimization, revenue/margin protection and commercial commitments.
  • Manage cross-platform dependencies, integrations and multi-vendor delivery across SAP, SaaS, custom applications, APIs, middleware, data and cloud platforms.
  • Drive automation, AIOps, GenAI and agentic AI adoption across application support, development, testing, monitoring and knowledge management.
  • Partner with Account/Sales leadership to identify transformation opportunities, renewals, service expansion and account growth.
  • Drive talent strategy, workforce planning, succession, critical-skill development and a culture of accountability, innovation and continuous improvement.

 

Skill Requirements

Required Skills & Experience

  • 15+ years of enterprise IT experience, with significant experience in Account Delivery, Program Delivery or Application Services leadership.
  • Proven experience leading large-scale AMS/Production Support and Transformation programs in complex global environments.
  • Strong knowledge of SAP ECC, SAP S/4HANA and SAP transformation, combined with experience managing broader enterprise application portfolios.
  • Exposure to platforms such as Salesforce, ServiceNow, Workday, OpenText, Microsoft Dynamics, Oracle and custom enterprise applications.
  • Strong understanding of cloud, enterprise integration, APIs, middleware and application architecture.
  • Experience managing large global teams, multi-vendor ecosystems, budgets, commercials and delivery KPIs.
  • Strong knowledge of ITIL, Agile/SAFe, DevOps, SAP Activate and enterprise service-management practices.
  • Demonstrated experience in customer relationship management, executive governance, critical escalations and service improvement.
  • Ability to balance operational excellence and transformation, while delivering measurable productivity, automation and business outcomes.
  • Strong leadership, executive communication, negotiation, financial management and stakeholder-management skills.

Other Requirements

Preferred Skills

SAP S/4HANA | SAP BTP | SAP Integration Suite | Salesforce | ServiceNow | Workday | OpenText | Microsoft Dynamics 365 | Azure/AWS/GCP | Application Modernization | ITIL | Agile/SAFe | DevOps | PMP/PgMP | Automation | AIOps | GenAI

 

Key Success Measures

Customer Satisfaction | SLA/KPI Performance | Production Stability | Transformation Delivery | Revenue & Margin | Productivity & Automation | Account Growth | Talent & Retention | Risk & Compliance
Maximum Salary (US):  250000
Minimum Salary (US):  145000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.