Job Summary

Key Responsibilities: 

• Own the end-to-end product lifecycle for AI DC Smart Hands offerings, from concept and validation to scale and continuous evolution.
• Define global reference operating models for AI Smart Hands across hyperscale, enterprise, and colocation environments.
• Lead product readiness for GTM, including enablement kits, sales playbooks, demo scenarios, and customer success metrics.
• Drive product differentiation through automation, AR/VR-assisted workflows, and remote expert models.
• Define product strategy, roadmap, SLAs, and pricing for standardized AI-ready Smart Hands and onsite support services.
• Develop global service catalogues covering GPU rack support, high-density cabling, liquid cooling assistance, and lifecycle tasks.
• Embed automation, robotics, and AR/VR guided workflows to improve speed, quality, and safety of field operations.
• Align service constructs with hyperscalers and enterprise AI data center requirements and compliance expectations.
• Define and track operational KPIs (FTR, SLA adherence, MTTR, utilization, CSAT) and drive continuous improvement actions.
• Build differentiators around AI rack handling, rapid swap/repair, and RTE-based or remote-assisted delivery models.
• Work with delivery, training, and automation teams to create playbooks, SOPs, and certification paths for technicians.
• Support go-to-market and presales with value propositions, pricing guardrails, and reusable proposal content.
• Manage lifecycle evolution of the offering based on field feedback, technology changes, and customer demand.

Qualifications & Experience 

• 10-12 years across Data Center Ops/Smart Hands/Field Services with direct exposure to hyperscalers or AI‑DC environments.
• Understanding of GPU‑based AI infrastructure (H100/H200/GB200), liquid cooling, dense cabling, white‑space operations.
• Experience in service design, costing, catalog management, product lifecycle, and GTM enablement.
• Familiarity with automation tools, AR/VR workflows, robotics, digital twins, and predictive maintenance systems.
• Excellent stakeholder, cross‑functional, and customer‑facing capability.

Specifics:

• Product, not operations role.
• Strong hyperscalers and AI-DC exposure mandatory.

Measured on product adoption, margin performance, customer outcomes, and differentiation

Key Responsibilities

1. Own The Design, Productization, And Operationalization Of Solution Offerings That Define How Customers Consume Value.
2. Build And Maintain A Catalog Of Presales-Ready Solution Blueprints, Reusable Assets, And Structured Building Blocks For Repeatability And Scalability.
3. Develop Poc Accelerators, Demo Environments, And Playbooks To Empower Presales Teams, Accelerate Deal Closure, And Showcase Solution Capabilities.
4. Collaborate With Sales, Pre-Sales, Delivery, Product, And Gtm Teams To Enable Competitive Positioning, Thought Leadership, And Readiness For Market Pursuits.
5. Govern Solution Lifecycle Processes And Enforce Architectural Standards Across Offerings To Maintain Operational Excellence And Compliance.
6. Maintain Presales Enablement Assets And Continuously Improve Solution Portfolio Management Through Reuse, Performance Reviews, And Best Practices.
7. Influence Stakeholders By Providing Insights And Recommendations That Strengthen Gtm Strategies And Accelerate Portfolio Success.

Skill Requirements

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Other Requirements

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