Specialist - Customer Care
United States
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Job Description
Specialist - Customer Care
Others, California

Job Summary

Job Title 

Sales Operations Support – Sr. Analyst 

Department 

Sales Operations 

Function 

Analyst 

Experience 

5–7 years 

Employment Type 

Full-time 

Location 

US Remote 

Time Zone 

Pacific Time Zone Preferred 

Work Mode 

Remote 

Industry 

Information Technology & Services 

Primary Systems 

Salesforce.com, SQL, SOQL, Google Workspace, Copilot / AI Assistants, Lucid Chart/ Miro/ Visio 

Business Domain 

Pricing, Trade Promotions, Account Management, Sales Operations 

Education 

Bachelor’s degree 

Travel 

Not required 

Key Responsibilities

We are looking for a highly analytical Sales Operations Support – Sr. Analyst to support pricing, trade promotions, account management, and sales operations processes. This role requires strong business process understanding, advanced problem solving, and the ability to investigate complex issues, identify root causes, and improve workflows using data, automation, and AI tools. The ideal candidate is proactive, detail-oriented, and comfortable working across systems, stakeholders, and operational signals to drive quality and efficiency. 

What You’ll Do 

Analyze business processes related to pricing, promotions, account management, and sales operations. 

Investigate complex business and system issues, perform root cause analysis, and drive issue resolution. 

Validate data quality using rule-based checks, automation logic, and structured review methods. 

Monitor data anomalies, operational signals, and exception trends to proactively identify risks. 

Write and run SQL and SOQL queries for data extraction, validation, reconciliation, and analysis. 

Support Salesforce operations as an advanced business user, including troubleshooting, testing, and process validation. 

Create and maintain documentation for business rules, workflows, standard operating procedures, and recurring issue patterns. 

Use Copilot and other AI assistants to improve analysis, documentation, and workflow efficiency. 

Partner with cross-functional teams to improve controls, eliminate recurring defects, and streamline operations. 

Skill Requirements

What We’re Looking For 

5–7 years of relevant experience in sales operations, business operations, pricing support, promotions support, or related analytical roles. 

Strong analytical thinking with the ability to investigate issues deeply and connect data signals to business outcomes. 

Hands-on experience with Salesforce.com, including Sales Cloud and Lightning. 

Strong understanding of pricing, trade promotions, and account management workflows. 

Proficiency in SQL and SOQL. 

Experience working with Google Workspace, including Gmail, Google Sheets, and Google Docs. 

Ability to work independently, proactively monitor issues, and collaborate effectively across teams. 

Comfort using AI tools and assistants for multi-step reasoning, workflow support, and productivity improvement. 

Other Requirements

Preferred Skills 

Experience with data validation automation rules and exception handling frameworks. 

Ability to identify improvement opportunities and help build smarter operational workflows. 

Strong documentation skills for process mapping, issue tracking, and procedural updates. 

Experience using AI-enabled tools to support automation, analysis, and operational decision-making. 

This is an excellent opportunity for a candidate who enjoys solving business problems, improving data quality, and using modern tools to make operations smarter, faster, and more reliable. 

 
Maximum Salary (US): 
Minimum Salary (US): 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.