Specialist Payment Processing - Finance and SCM
India
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Job Description
Specialist Payment Processing - Finance and SCM
Chennai, Tamil Nadu

Job Summary

•    Handle escalated accounts and high-value customers with complex issues.
•    Lead root cause analysis for recurring payment delays or disputes.
•    Collaborate with credit control and legal teams for risk mitigation.
•    Drive reduction in DSO (Days Sales Outstanding) and bad debt.
•    Conduct periodic reviews of customer payment behavior and trends.
•    Mentor junior analysts and support their development.
•    Participate in system testing and enhancement projects.
•    Present collection performance insights to leadership.

Key Responsibilities

•    Handle escalated accounts and high-value customers with complex issues.
•    Lead root cause analysis for recurring payment delays or disputes.
•    Collaborate with credit control and legal teams for risk mitigation.
•    Drive reduction in DSO (Days Sales Outstanding) and bad debt.
•    Conduct periodic reviews of customer payment behavior and trends.
•    Mentor junior analysts and support their development.
•    Participate in system testing and enhancement projects.
•    Present collection performance insights to leadership.

Skill Requirements

•    Advanced Problem Solving: Handles escalated and complex collection cases.
•    Root Cause Analysis: Identifies and addresses recurring payment delays.
•    Mentorship: Supports and trains junior analysts.
•    Cross-Functional Collaboration: Works with credit, legal, and sales teams.
•    KPI Monitoring: Tracks DSO, recovery rates, and dispute volumes.
•    Process Improvement: Recommends enhancements to reduce overdue receivables.
•    Presentation Skills: Prepares and shares insights with leadership.

Other Requirements

1. B.Com/M.Com/Bba/Mba Qualifications Are Required.
2. Optional But Valuable: Certification In Accounts Payable Or Financial Management

3-4 Years Experience.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.