Specialist Payment Processing - Finance and SCM
India
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Job Description
Specialist Payment Processing - Finance and SCM
Chennai, Tamil Nadu

Job Summary

•    Lead resolution of high-value or complex disputes.
•    Act as a point of contact for escalations from analysts and associates.
•    Conduct deep-dive analyses on dispute drivers and financial impact.
•    Develop and refine SOPs based on evolving business needs.
•    Liaise with legal and compliance teams for sensitive cases.
•    Drive automation initiatives in dispute tracking and resolution.
•    Mentor junior team members and conduct quality reviews.
•    Represent the dispute team in cross-functional meetings.

Key Responsibilities

•    Lead resolution of high-value or complex disputes.
•    Act as a point of contact for escalations from analysts and associates.
•    Conduct deep-dive analyses on dispute drivers and financial impact.
•    Develop and refine SOPs based on evolving business needs.
•    Liaise with legal and compliance teams for sensitive cases.
•    Drive automation initiatives in dispute tracking and resolution.
•    Mentor junior team members and conduct quality reviews.
•    Represent the dispute team in cross-functional meetings.

Skill Requirements

•    Stakeholder Management – Handle escalations and communicate with senior stakeholders.
•    Advanced Reporting – Build and interpret complex dispute metrics.
•    Project Management – Lead initiatives to reduce dispute cycle time.
•    Compliance Expertise – Navigate legal and regulatory frameworks.
•    Mentorship – Guide junior team members and review their work.
•    Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
•    Change Management – Support implementation of new policies or tools.

Other Requirements

1. B.Com/M.Com/Bba/Mba Qualifications Are Required.
2. Optional But Valuable: Certification In Accounts Payable Or Financial Management or dispute Management.

3-4 years of experience
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.