Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Chennai, Tamil Nadu

Job Summary

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

1. Strong knowledge of Linux operating systems, including Ubuntu, CentOS, or Red Hat. 2. Proficient in Linux command-line interface (CLI) and shell scripting. 3. Experience with virtualization technologies, such as VMware or KVM. 4. Familiarity with networking concepts, protocols, and services, including TCP/IP, DHCP, DNS, and VPN. 5. Knowledge of storage technologies, such as RAID, SAN, and NAS. 6. Understanding of security best practices and experience in implementing security measures on Linux systems. 7. Excellent problem-solving and troubleshooting skills with the ability to quickly identify and resolve technical issues. 8. Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams. 9. Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. 10. Detail-oriented mindset with a focus on accuracy and attention to detail.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

 

1. Strong knowledge of Linux operating systems, including Ubuntu, CentOS, or Red Hat. 2. Proficient in Linux command-line interface (CLI) and shell scripting. 3. Experience with virtualization technologies, such as VMware or KVM. 4. Familiarity with networking concepts, protocols, and services, including TCP/IP, DHCP, DNS, and VPN. 5. Knowledge of storage technologies, such as RAID, SAN, and NAS. 6. Understanding of security best practices and experience in implementing security measures on Linux systems. 7. Excellent problem-solving and troubleshooting skills with the ability to quickly identify and resolve technical issues. 8. Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams. 9. Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. 10. Detail-oriented mindset with a focus on accuracy and attention to detail.

Skill Requirements

1. Strong knowledge of Linux operating systems, including Ubuntu, CentOS, or Red Hat. 2. Proficient in Linux command-line interface (CLI) and shell scripting. 3. Experience with virtualization technologies, such as VMware or KVM. 4. Familiarity with networking concepts, protocols, and services, including TCP/IP, DHCP, DNS, and VPN. 5. Knowledge of storage technologies, such as RAID, SAN, and NAS. 6. Understanding of security best practices and experience in implementing security measures on Linux systems. 7. Excellent problem-solving and troubleshooting skills with the ability to quickly identify and resolve technical issues. 8. Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams. 9. Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. 10. Detail-oriented mindset with a focus on accuracy and attention to detail.

Other Requirements

1. Strong knowledge of Linux operating systems, including Ubuntu, CentOS, or Red Hat. 2. Proficient in Linux command-line interface (CLI) and shell scripting. 3. Experience with virtualization technologies, such as VMware or KVM. 4. Familiarity with networking concepts, protocols, and services, including TCP/IP, DHCP, DNS, and VPN. 5. Knowledge of storage technologies, such as RAID, SAN, and NAS. 6. Understanding of security best practices and experience in implementing security measures on Linux systems. 7. Excellent problem-solving and troubleshooting skills with the ability to quickly identify and resolve technical issues. 8. Ability to work independently and in a team-oriented environment, collaborating with cross-functional teams. 9. Strong communication skills to effectively communicate technical concepts and solutions to technical and non-technical stakeholders. 10. Detail-oriented mindset with a focus on accuracy and attention to detail.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.