Job Summary
Primary Responsibilities Responsible for Handling Major incidents - CIRS (Critical Issue Response System). Sending frequent updates on CES based CIRS until issue is stabilized. Application deep dive troubleshooting. Identifying & creating CIRS preventive action items. CIRS based requests (DFs, feature toggles, Deployments). Follow up on major production incidents. Familiar with monitoring tools, such as Dynatrace, Kibana, etc. Driving & monitoring planned activities. Writing new monitoring & enhancing existing monitoring scope. Handling customer escalations. Deep dive into Application issues. Creating Splunk alerts based on CIRS learning. Troubleshooting & Coordinating customer escalations raised by Support & Engineering. Ad-hoc requests from CES teams. Qualifications 5+ years of Devops experience and Production Support experience. 2+ years of automation experience. 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Primary Responsibilities\\\\r\\\\n• Responsible for Handling Major incidents - CIRS (Critical Issue Response System).\\\\r\\\\n• Sending frequent updates on CES based CIRS until issue is stabilized.\\\\r\\\\n• Application deep dive troubleshooting.\\\\r\\\\n• Identifying & creating CIRS preventive action items.\\\\r\\\\n• CIRS based requests (DFs, feature toggles, Deployments).\\\\r\\\\n• Follow up on major production incidents.\\\\r\\\\n• Familiar with monitoring tools, such as Dynatrace, Kibana, etc.\\\\r\\\\n• Driving & monitoring planned activities.\\\\r\\\\n• Writing new monitoring & enhancing existing monitoring scope.\\\\r\\\\n• Handling customer escalations.\\\\r\\\\n• Deep dive into Application issues.\\\\r\\\\n• Creating Splunk alerts based on CIRS learning.\\\\r\\\\n• Troubleshooting & Coordinating customer escalations raised by Support & Engineering.\\\\r\\\\n• Ad-hoc requests from CES teams.\\\\r\\\\nQualifications\\\\r\\\\n• 5+ years of Devops experience and Production Support experience.\\\\r\\\\n• 2+ years of automation experience.\\\\r\\\\n• 2+ years Cloud knowledge is preferrable.\\\\r\\\\nDevops experience and Production Support experience Automation CI/CD
Key Responsibilities
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Skill Requirements
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD
Other Requirements
Primary Responsibilities • Responsible for Handling Major incidents - CIRS (Critical Issue Response System). • Sending frequent updates on CES based CIRS until issue is stabilized. • Application deep dive troubleshooting. • Identifying & creating CIRS preventive action items. • CIRS based requests (DFs, feature toggles, Deployments). • Follow up on major production incidents. • Familiar with monitoring tools, such as Dynatrace, Kibana, etc. • Driving & monitoring planned activities. • Writing new monitoring & enhancing existing monitoring scope. • Handling customer escalations. • Deep dive into Application issues. • Creating Splunk alerts based on CIRS learning. • Troubleshooting & Coordinating customer escalations raised by Support & Engineering. • Ad-hoc requests from CES teams. Qualifications • 5+ years of Devops experience and Production Support experience. • 2+ years of automation experience. • 2+ years Cloud knowledge is preferrable. Devops experience and Production Support experience Automation CI/CD