Job Summary
Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following: \r\n• 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company. \r\n• Recent experience with hands-on Desktop Support and System Administration. \r\n• Advanced Hardware and software troubleshooting skills. \r\n• Capable to provide best effort support for non-standard devices. \r\n• Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. \r\n• Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. \r\n• Knowledge on ticket management per Company guidelines. \r\n• Knowledge of the concepts and policy controls of Active Directory. \r\n• Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity. \r\n• Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus. \r\n• Ability to communicate technical concepts in layman’s terms. \r\n• Ability to communicate with other support groups and vendors to provide seamless support to customers. \r\n• Ability to provide basic Level 1/Level 2 AV/VC support. \r\n• Ability to provide Level 1/Level 2 Room Booking support. \r\n• Ability to provide Level 1/Level 2 Digital Signage support. \r\n• Ability to differentiate between personal computing device problems versus room technology problems. \r\n• Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate i/o port
Key Responsibilities
Contractor’s deskside technicians’ qualifications will include, but are not limited to, the following: \r\n• 10-15+ years of technical experience desktop support or system administrator role or experience as agreed with Company. \r\n• Recent experience with hands-on Desktop Support and System Administration. \r\n• Advanced Hardware and software troubleshooting skills. \r\n• Capable to provide best effort support for non-standard devices. \r\n• Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online. \r\n• Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune. \r\n• Knowledge on ticket management per Company guidelines. \r\n• Knowledge of the concepts and policy controls of Active Directory. \r\n• Knowledge of and experience with printer mapping, LAN/WAN network configuration and troubleshooting, as well as VPN client connectivity. \r\n• Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus. \r\n• Ability to communicate technical concepts in layman’s terms. \r\n• Ability to communicate with other support groups and vendors to provide seamless support to customers. \r\n• Ability to provide basic Level 1/Level 2 AV/VC support. \r\n• Ability to provide Level 1/Level 2 Room Booking support. \r\n• Ability to provide Level 1/Level 2 Digital Signage support. \r\n• Ability to differentiate between personal computing device problems versus room technology problems. \r\n• Identify the root cause of reported incidents and perform work around as appropriate (for example, replace cable, move cabling to an alternate