Sr Administrator (Support & Operations)
United States
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Job Description
Sr Administrator (Support & Operations)
Utah, Utah

Job Summary

FSO (Field Support Operations) Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. FSO Tech provides Break Fix, fault diagnosis and resolution. Providing fault analysis to the customer’s core operating systems and platforms and providing support and applying desktop fault resolution for the approved application suite. The ideal candidate should have 2-3 years’ experience in Windows Desktop support.  
Position Responsibilities and Functions  
•  Provide first/second level contact and problem resolution for customer issues.  
•  Work with Third Party Vendors to remediate issues as needed.  
•  Provide timely communication on issue status and resolution.  
•  Maintain ticket updates for all reported incidents.  
•  Install, upgrade, support and troubleshoot Operating system and application related issues.  
•  Should have basic knowledge of Mac operating system, to support Apple pc users.  
•  Install, upgrade, support and troubleshoot printers, computer hardware.  
•  Performs general preventative maintenance tasks on computers, laptops, printers.  
•  Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.  
•  Install, upgrade, support and troubleshoot devices used in manufacturing lines such as RF Scanners, Barcode printers, Vehicle Mounted Units (VMUs) etc.,  
•  Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.  
•  Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.  
•  Provide Smart Hands/Hands and eyes support for Infra Devices (Network, Server, Storage and other data center devices) 
Candidate Required Minimum Qualifications and Skills 
•  Bachelor’s Degree or equivalent in Computer Science or related field.  
•  Additional advantage to have CompTIA A+, Microsoft Certified Professional (MCP) or better.  
•  Minimum of 3 years of experience in relevant field. 
•  Experience in providing Field Support for Manufacturing sites will be an added advantage. 
•  Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.  
•  Knowledge on infra devices such as Network, Server, Storage and other data center devices. 
•  Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.  
•  Proven analytical, troubleshooting and problem-solving skills.  
•  Proven ability to multi-task, effectively determine priorities and meet SLA’s.  
•  Excellent communication relationship-building and internal customer service skills.  
•  Adaptable and flexible in a fast-changing industry and work environment.  
•  Willing to work off-hours and weekends when required for emergency/on call support.  

Key Responsibilities

Bachelor’s Degree or equivalent in Computer Science or related field.  
•  Additional advantage to have CompTIA A+, Microsoft Certified Professional (MCP) or better.  
•  Minimum of 3 years of experience in relevant field. 
•  Experience in providing Field Support for Manufacturing sites will be an added advantage. 
•  Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.  
•  Knowledge on infra devices such as Network, Server, Storage and other data center devices. 
•  Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.  
•  Proven analytical, troubleshooting and problem-solving skills.  
•  Proven ability to multi-task, effectively determine priorities and meet SLA’s.  
•  Excellent communication relationship-building and internal customer service skills.  
•  Adaptable and flexible in a fast-changing industry and work environment.  
•  Willing to work off-hours and weekends when required for emergency/on call support.  

Skill Requirements

Bachelor’s Degree or equivalent in Computer Science or related field.  
•  Additional advantage to have CompTIA A+, Microsoft Certified Professional (MCP) or better.  
•  Minimum of 3 years of experience in relevant field. 
•  Experience in providing Field Support for Manufacturing sites will be an added advantage. 
•  Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.  
•  Knowledge on infra devices such as Network, Server, Storage and other data center devices. 
•  Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.  
•  Proven analytical, troubleshooting and problem-solving skills.  
•  Proven ability to multi-task, effectively determine priorities and meet SLA’s.  
•  Excellent communication relationship-building and internal customer service skills.  
•  Adaptable and flexible in a fast-changing industry and work environment.  
•  Willing to work off-hours and weekends when required for emergency/on call support.  

Other Requirements

Bachelor’s Degree or equivalent in Computer Science or related field.  
•  Additional advantage to have CompTIA A+, Microsoft Certified Professional (MCP) or better.  
•  Minimum of 3 years of experience in relevant field. 
•  Experience in providing Field Support for Manufacturing sites will be an added advantage. 
•  Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.  
•  Knowledge on infra devices such as Network, Server, Storage and other data center devices. 
•  Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.  
•  Proven analytical, troubleshooting and problem-solving skills.  
•  Proven ability to multi-task, effectively determine priorities and meet SLA’s.  
•  Excellent communication relationship-building and internal customer service skills.  
•  Adaptable and flexible in a fast-changing industry and work environment.  
•  Willing to work off-hours and weekends when required for emergency/on call support.  
Maximum Salary (US):  88000
Minimum Salary (US):  54000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.