Job Summary

Technical Skills
Strong knowledge of:

• TCP/IP, DNS, DHCP, NAT
• Switching & Routing fundamentals (CCNA-level minimum)
• Wireless

• Hands-on scripting:
• Python (preferred) or any coding background
• Experience in automation-driven network operations
• Troubleshooting Network performance issues, connectivity, quality issues

 Familiarity with:
Network automation frameworks/tools (good to have)

• Soft Skills
• Strong analytical and troubleshooting mindset
• Strong communication and documentation skills
• Ability to handle high-pressure incident scenarios
• Structured and process-compliant approach (critical for L2 role)

 Experience & Qualification

• 4–8 years of relevant experience in Network Operations (L2 support)
• Bachelor’s degree in engineering (or equivalent)
  
  

Certifications:

• CCNA mandatory
• CCNP / Automation certifications (preferred)

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

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Other Requirements

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