Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Noida, Uttar Pradesh

Job Summary

  1. Level 3 - ServiceNow Tool Administrator

  2. Qualifications

    Bachelor’s degree in computer science or related field.

    Relevant Exp. 6 + Years

  3. Candidate should have good Admin / Configuration / Development knowledge of: -

    • Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM, Service Portal, integrations, ServiceNow mobile app
    • Writing UI Actions / UI policy / Access Control Lists, etc.
    • Hands on experience with client scripts and business rules.
    •  Troubleshooting mid servers.
    • Overview of different integrations like LDAP integration and Overview of Web-services.
    • Retrieving complex reporting’s based on user requirements
    • Working on system logs
    • Import/Export of data for different modules
    • Managing/ movement of update sets to move customization from Dev. to Production Instance.
    • Monitors and reports on progress in completing projects and accomplishing goals.
    • Collaborate with various cross functional teams to define and determine integration requirements.
    Drive organization to improve data integrity for company-wide analytics.

Key Responsibilities

  • Experience in Admin, Configuration & related activities in ServiceNow Platform.
  • CSA Certified.
  • Knowledge of ITIL processes.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
  • Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve

 

Skill Requirements

  • Experience in Admin, Configuration & related activities in ServiceNow Platform.
  • CSA Certified.
  • Knowledge of ITIL processes.
  • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
  • Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve

 

Other Requirements

  • Understanding of the Web Technologies like XML, HTML, Java Script.
  • Overview of Mid server configuration & troubleshooting.

 
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.