Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

Biweekly release testing for 3 Regions (EU,APAC & NA) Shakedown + Full suite testing (Standard +OE Apps) in UAT R0 support (Shakedown Standard Application testing) R1 support (Shakedown Standard Application testing) Sharing the summary of open defects DR Testing for APAC & EU Code fixing SNOW Application Automation (EU,APAC,NA) Defect retesting Test protocol in UAT M365 Testing (EU,APAC &NA;) AMC Testing Status update for release candidates in Snow. Sharing the progress status of Snow application scripting with the APAC release team on a per-release basis

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

Primary: Release management Secondary: Testing

Other Requirements

Primary: Release management Secondary: Testing
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.