Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Bengaluru, Karnataka

Job Summary

Job Description – Intune Engineer (L2)

Role Summary

The Intune L2 Engineer is responsible for day-to-day administration, support, and troubleshooting of Microsoft Intune-managed devices, ensuring compliance, application deployment, device security, and user support across Windows, iOS, Android, and macOS platforms.

Key Responsibilities

  • Manage and support Microsoft Intune environments.
  • Troubleshoot device enrollment and compliance issues.
  • Deploy and manage applications through Intune.
  • Monitor device compliance, configuration profiles, and security policies.
  • Support Windows Autopilot provisioning and device lifecycle management.
  • Troubleshoot Conditional Access and MDM/MAM-related issues.
  • Manage device inventory and reporting.
  • Support remote device management and troubleshooting.
  • Assist with patch deployment and update management.
  • Work on incident, service request, and change management activities.
  • Coordinate with Microsoft support for complex issues.

Technical Skills

Microsoft Intune

  • Device Enrollment
  • Configuration Profiles
  • Compliance Policies
  • Application Deployment
  • Endpoint Security Policies

Platform Management

  • Windows 10/11
  • iOS/iPadOS
  • Android Enterprise
  • macOS

Identity & Access

  • Azure AD / Entra ID Basics
  • Conditional Access
  • MFA Management

Deployment Technologies

  • Windows Autopilot
  • Apple Business Manager
  • Android Enterprise

Reporting & Monitoring

  • Intune Reporting
  • Endpoint Analytics
  • Device Compliance Reporting

Experience

  • 3–5 years of EUC/MDM experience.
  • 2+ years of Microsoft Intune administration.

 

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.