Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

1. Financial Analysis & Reporting

  • Perform monthly financial reporting, including P&L, cost analysis, and variance tracking
  • Support budgeting, forecasting, and financial planning cycles
  • Analyze financial data trends to identify risks and optimization opportunities
  • Collaborate with business teams for cost control and financial governance

2. Power BI Dashboarding & Data Visualization

  • Design and develop interactive dashboards and reports in Power BI
  • Create data models, DAX measures, and calculated columns
  • Automate recurring financial reports using Power BI and Power Query
  • Ensure dashboards provide actionable insights for leadership decision-making

3. Data Management & Integration

  • Extract and transform data from multiple sources (ERP systems, Excel, SQL databases)
  • Ensure data accuracy, consistency, and integrity across reporting datasets
  • Maintain structured data pipelines for financial reporting

4. Business Collaboration

  • Work closely with Finance, Operations, and Leadership teams to understand reporting requirements
  • Translate business needs into analytical solutions and dashboards
  • Provide insights for cost optimization, revenue improvement, and performance tracking

5. Governance & Compliance

  • Ensure reporting aligns with internal financial controls and audit requirements
  • Maintain documentation for dashboards, data sources, and logic used
  • Support audit and compliance reviews with data-backed insights

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

Technical Skills

  • Strong expertise in Power BI (Dashboarding, DAX, Power Query)
  • Good understanding of Excel (Advanced formulas, Pivot tables, VLOOKUP/XLOOKUP)
  • Knowledge of SQL for data extraction and manipulation
  • Exposure to ERP systems (SAP/Oracle/Any Finance system) is preferred

Finance Skills

  • Understanding of financial statements (P&L, Balance Sheet, Cash Flow)
  • Experience in budgeting, forecasting, and variance analysis
  • Knowledge of cost allocation and financial performance metrics

Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.