Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

Provide Level 2 Remote Desktop and End User Computing (EUC) support for enterprise users across multiple locations, ensuring operational excellence, SLA compliance, customer satisfaction, and effective support across desktop, laptop, mobile, Office 365, and identity management environments.

Key Responsibilities

 Provide onsite and remote IT support, troubleshoot hardware/software issues, support and maintain desktops and laptops, administer Office 365 solutions, configure and deploy new devices, install authorized software, manage user accounts and permissions, administer Active Directory and Exchange, support incident and service request resolution within SLA, manage network resource access, maintain technical documentation, and collaborate with customers and internal teams to deliver service excellence.

Skill Requirements

Windows 10/11 Administration, Microsoft 365 Administration, Active Directory Administration, Exchange Administration, Azure/Entra ID Fundamentals, Identity and Access Management, Endpoint Management, Desktop and Laptop Support, Hardware and Software Troubleshooting, LAN/WAN and TCP/IP Troubleshooting, Incident and Problem Management, ITSM/Helpdesk Tools, Documentation Skills, Customer Service Skills, Communication Skills, Analytical and Problem-Solving Skills.

Other Requirements

 B.Sc./B.Tech in Computer Science, Information Technology, or equivalent experience; 2+ years of Service Desk, Deskside Support, or RDS experience; understanding of ITIL framework; ITIL certification preferred; ability to work in a 24x7 support environment; strong organizational, prioritization, verbal and written communication skills; excellent customer service orientation; ability to work independently and collaboratively; proactive mindset with focus on continuous improvement and customer experience
Key Sourcing Information : NA
Interviewer 1 SAP ID : 51738509
Job Description : B.Sc./B.Tech in Computer Science, Information Technology, or equivalent experience; 2+ years of Service Desk, Deskside Support, or RDS experience; understanding of ITIL framework; ITIL certification preferred; ability to work in a 24x7 support environment; strong organizational, prioritization, verbal and written communication skills; excellent customer service orientation; ability to work independently and collaboratively; proactive mindset with focus on continuous improvement and customer experience
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.