Sr Administrator (Support & Operations)
India
Job Description
Sr Administrator (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

L2 Storage Administrator - Hitachi, Dell, HPE 3PAR, XP7/XP8 & Huawei Storage Roles & Responsibilities • Administration, configuration, monitoring, and troubleshooting of enterprise storage infrastructure across Hitachi, Dell EMC, HPE 3PAR, XP7/XP8, Huawei, and Isilon platforms. • Hands-on management of Hitachi Virtual Storage Platform (VSP) environments including G Series, F Series, VSP G700, VSP F700, and related models. • Manage and support Hitachi Universal Replicator (HUR), TrueCopy, CCI RAID Manager, and HORCM configurations for replication and disaster recovery operations. • Configure and administer RAID Groups, Storage Pools, LDEVs, LUNs, Volumes, and Host Groups. • Perform storage provisioning activities including: o LUN Allocation o LUN Extension/Expansion o LUN De-allocation o Storage Migration Activities • Monitor storage utilization and perform capacity planning to ensure optimal resource allocation. • Conduct performance analysis, LDEV validation, performance tuning, and storage optimization activities. • Support firmware, patch, and microcode upgrades, including planning, validation, risk assessment, and implementation. • Troubleshoot storage-related incidents and coordinate with vendors for complex technical issues. SAN Administration • Hands-on experience with Cisco and Brocade SAN Switches. • Configure and manage: o SAN Zoning o Virtual SANs (VSAN) o Virtual Fabrics o FCIP Connectivity o Fabric Administration • Perform SAN switch maintenance, firmware upgrades, fabric health checks, and troubleshooting. • Manage host-to-storage connectivity, multipathing, and SAN cabling activities. • Support SAN backup and restore operations. Disaster Recovery & Replication • Participate in Disaster Recovery (DR) planning, testing, and execution. • Support replication technologies and failover activities using: o Hitachi Universal Replicator (HUR) o TrueCopy o HORCM o Veritas Volume Manager Integration • Assist in cluster failover validation and recovery testing activities. Operations & Governance • Monitor daily storage health checks and operational alerts. • Follow and maintain Standard Operating Procedures (SOPs), Operational Runbooks, and documentation. • Generate daily, weekly, and monthly storage utilization and performance reports. • Implement industry best practices for storage infrastructure management. • Perform Root Cause Analysis (RCA) for Major Incidents and recurring issues. • Analyze repeat incidents and recommend preventive actions. • Ensure compliance with SLAs and operational standards. ITIL & Service Management • Handle Priority 1 (P1) and Priority 2 (P2) incidents in production environments. • Work closely with Incident, Problem, Change, and Release Management processes. • Participate in CAB reviews and support implementation of approved infrastructure changes. • Maintain accurate documentation and operational records for audit and compliance requirements. Required Skills • Strong hands-on experience with Hitachi VSP G Series, F Series, XP7, XP8 Storage Platforms. • Expertise in HUR, TrueCopy, CCI RAID Manager, and HORCM. • Experience with Dell EMC Storage, HPE 3PAR, Huawei Storage, and Isilon platforms. • Strong knowledge of SAN technologies including: o Brocade SAN Switches o Cisco SAN Switches o VSAN o FCIP o SAN Zoning o Multipathing • Good understanding of storage performance tuning, capacity management, and troubleshooting. • Experience with firmware and microcode upgrade activities. • Knowledge of Disaster Recovery, Storage Replication, and Business Continuity solutions. • Strong understanding of ITIL framework and enterprise support processes. Experience • 4-7 years of experience in enterprise storage administration and SAN management. • Experience supporting large-scale production environments with stringent availability and SLA requirements. • Proven expertise in multi-vendor storage environments including Hitachi, Dell EMC, HPE, Huawei, and SAN infrastructure.

Key Responsibilities

L2 Storage Administrator - Hitachi, Dell, HPE 3PAR, XP7/XP8 & Huawei Storage Roles & Responsibilities • Administration, configuration, monitoring, and troubleshooting of enterprise storage infrastructure across Hitachi, Dell EMC, HPE 3PAR, XP7/XP8, Huawei, and Isilon platforms. • Hands-on management of Hitachi Virtual Storage Platform (VSP) environments including G Series, F Series, VSP G700, VSP F700, and related models. • Manage and support Hitachi Universal Replicator (HUR), TrueCopy, CCI RAID Manager, and HORCM configurations for replication and disaster recovery operations. • Configure and administer RAID Groups, Storage Pools, LDEVs, LUNs, Volumes, and Host Groups. • Perform storage provisioning activities including: o LUN Allocation o LUN Extension/Expansion o LUN De-allocation o Storage Migration Activities • Monitor storage utilization and perform capacity planning to ensure optimal resource allocation. • Conduct performance analysis, LDEV validation, performance tuning, and storage optimization activities. • Support firmware, patch, and microcode upgrades, including planning, validation, risk assessment, and implementation. • Troubleshoot storage-related incidents and coordinate with vendors for complex technical issues. SAN Administration • Hands-on experience with Cisco and Brocade SAN Switches. • Configure and manage: o SAN Zoning o Virtual SANs (VSAN) o Virtual Fabrics o FCIP Connectivity o Fabric Administration • Perform SAN switch maintenance, firmware upgrades, fabric health checks, and troubleshooting. • Manage host-to-storage connectivity, multipathing, and SAN cabling activities. • Support SAN backup and restore operations. Disaster Recovery & Replication • Participate in Disaster Recovery (DR) planning, testing, and execution. • Support replication technologies and failover activities using: o Hitachi Universal Replicator (HUR) o TrueCopy o HORCM o Veritas Volume Manager Integration • Assist in cluster failover validation and recovery testing activities. Operations & Governance • Monitor daily storage health checks and operational alerts. • Follow and maintain Standard Operating Procedures (SOPs), Operational Runbooks, and documentation. • Generate daily, weekly, and monthly storage utilization and performance reports. • Implement industry best practices for storage infrastructure management. • Perform Root Cause Analysis (RCA) for Major Incidents and recurring issues. • Analyze repeat incidents and recommend preventive actions. • Ensure compliance with SLAs and operational standards. ITIL & Service Management • Handle Priority 1 (P1) and Priority 2 (P2) incidents in production environments. • Work closely with Incident, Problem, Change, and Release Management processes. • Participate in CAB reviews and support implementation of approved infrastructure changes. • Maintain accurate documentation and operational records for audit and compliance requirements. Required Skills • Strong hands-on experience with Hitachi VSP G Series, F Series, XP7, XP8 Storage Platforms. • Expertise in HUR, TrueCopy, CCI RAID Manager, and HORCM. • Experience with Dell EMC Storage, HPE 3PAR, Huawei Storage, and Isilon platforms. • Strong knowledge of SAN technologies including: o Brocade SAN Switches o Cisco SAN Switches o VSAN o FCIP o SAN Zoning o Multipathing • Good understanding of storage performance tuning, capacity management, and troubleshooting. • Experience with firmware and microcode upgrade activities. • Knowledge of Disaster Recovery, Storage Replication, and Business Continuity solutions. • Strong understanding of ITIL framework and enterprise support processes. Experience • 4-7 years of experience in enterprise storage administration and SAN management. • Experience supporting large-scale production environments with stringent availability and SLA requirements. • Proven expertise in multi-vendor storage environments including Hitachi, Dell EMC, HPE, Huawei, and SAN infrastructure.

Skill Requirements

L2 Storage Administrator - Hitachi, Dell, HPE 3PAR, XP7/XP8 & Huawei Storage Roles & Responsibilities • Administration, configuration, monitoring, and troubleshooting of enterprise storage infrastructure across Hitachi, Dell EMC, HPE 3PAR, XP7/XP8, Huawei, and Isilon platforms. • Hands-on management of Hitachi Virtual Storage Platform (VSP) environments including G Series, F Series, VSP G700, VSP F700, and related models. • Manage and support Hitachi Universal Replicator (HUR), TrueCopy, CCI RAID Manager, and HORCM configurations for replication and disaster recovery operations. • Configure and administer RAID Groups, Storage Pools, LDEVs, LUNs, Volumes, and Host Groups. • Perform storage provisioning activities including: o LUN Allocation o LUN Extension/Expansion o LUN De-allocation o Storage Migration Activities • Monitor storage utilization and perform capacity planning to ensure optimal resource allocation. • Conduct performance analysis, LDEV validation, performance tuning, and storage optimization activities. • Support firmware, patch, and microcode upgrades, including planning, validation, risk assessment, and implementation. • Troubleshoot storage-related incidents and coordinate with vendors for complex technical issues. SAN Administration • Hands-on experience with Cisco and Brocade SAN Switches. • Configure and manage: o SAN Zoning o Virtual SANs (VSAN) o Virtual Fabrics o FCIP Connectivity o Fabric Administration • Perform SAN switch maintenance, firmware upgrades, fabric health checks, and troubleshooting. • Manage host-to-storage connectivity, multipathing, and SAN cabling activities. • Support SAN backup and restore operations. Disaster Recovery & Replication • Participate in Disaster Recovery (DR) planning, testing, and execution. • Support replication technologies and failover activities using: o Hitachi Universal Replicator (HUR) o TrueCopy o HORCM o Veritas Volume Manager Integration • Assist in cluster failover validation and recovery testing activities. Operations & Governance • Monitor daily storage health checks and operational alerts. • Follow and maintain Standard Operating Procedures (SOPs), Operational Runbooks, and documentation. • Generate daily, weekly, and monthly storage utilization and performance reports. • Implement industry best practices for storage infrastructure management. • Perform Root Cause Analysis (RCA) for Major Incidents and recurring issues. • Analyze repeat incidents and recommend preventive actions. • Ensure compliance with SLAs and operational standards. ITIL & Service Management • Handle Priority 1 (P1) and Priority 2 (P2) incidents in production environments. • Work closely with Incident, Problem, Change, and Release Management processes. • Participate in CAB reviews and support implementation of approved infrastructure changes. • Maintain accurate documentation and operational records for audit and compliance requirements. Required Skills • Strong hands-on experience with Hitachi VSP G Series, F Series, XP7, XP8 Storage Platforms. • Expertise in HUR, TrueCopy, CCI RAID Manager, and HORCM. • Experience with Dell EMC Storage, HPE 3PAR, Huawei Storage, and Isilon platforms. • Strong knowledge of SAN technologies including: o Brocade SAN Switches o Cisco SAN Switches o VSAN o FCIP o SAN Zoning o Multipathing • Good understanding of storage performance tuning, capacity management, and troubleshooting. • Experience with firmware and microcode upgrade activities. • Knowledge of Disaster Recovery, Storage Replication, and Business Continuity solutions. • Strong understanding of ITIL framework and enterprise support processes. Experience • 4-7 years of experience in enterprise storage administration and SAN management. • Experience supporting large-scale production environments with stringent availability and SLA requirements. • Proven expertise in multi-vendor storage environments including Hitachi, Dell EMC, HPE, Huawei, and SAN infrastructure.

Other Requirements

L2 Storage Administrator - Hitachi, Dell, HPE 3PAR, XP7/XP8 & Huawei Storage Roles & Responsibilities • Administration, configuration, monitoring, and troubleshooting of enterprise storage infrastructure across Hitachi, Dell EMC, HPE 3PAR, XP7/XP8, Huawei, and Isilon platforms. • Hands-on management of Hitachi Virtual Storage Platform (VSP) environments including G Series, F Series, VSP G700, VSP F700, and related models. • Manage and support Hitachi Universal Replicator (HUR), TrueCopy, CCI RAID Manager, and HORCM configurations for replication and disaster recovery operations. • Configure and administer RAID Groups, Storage Pools, LDEVs, LUNs, Volumes, and Host Groups. • Perform storage provisioning activities including: o LUN Allocation o LUN Extension/Expansion o LUN De-allocation o Storage Migration Activities • Monitor storage utilization and perform capacity planning to ensure optimal resource allocation. • Conduct performance analysis, LDEV validation, performance tuning, and storage optimization activities. • Support firmware, patch, and microcode upgrades, including planning, validation, risk assessment, and implementation. • Troubleshoot storage-related incidents and coordinate with vendors for complex technical issues. SAN Administration • Hands-on experience with Cisco and Brocade SAN Switches. • Configure and manage: o SAN Zoning o Virtual SANs (VSAN) o Virtual Fabrics o FCIP Connectivity o Fabric Administration • Perform SAN switch maintenance, firmware upgrades, fabric health checks, and troubleshooting. • Manage host-to-storage connectivity, multipathing, and SAN cabling activities. • Support SAN backup and restore operations. Disaster Recovery & Replication • Participate in Disaster Recovery (DR) planning, testing, and execution. • Support replication technologies and failover activities using: o Hitachi Universal Replicator (HUR) o TrueCopy o HORCM o Veritas Volume Manager Integration • Assist in cluster failover validation and recovery testing activities. Operations & Governance • Monitor daily storage health checks and operational alerts. • Follow and maintain Standard Operating Procedures (SOPs), Operational Runbooks, and documentation. • Generate daily, weekly, and monthly storage utilization and performance reports. • Implement industry best practices for storage infrastructure management. • Perform Root Cause Analysis (RCA) for Major Incidents and recurring issues. • Analyze repeat incidents and recommend preventive actions. • Ensure compliance with SLAs and operational standards. ITIL & Service Management • Handle Priority 1 (P1) and Priority 2 (P2) incidents in production environments. • Work closely with Incident, Problem, Change, and Release Management processes. • Participate in CAB reviews and support implementation of approved infrastructure changes. • Maintain accurate documentation and operational records for audit and compliance requirements. Required Skills • Strong hands-on experience with Hitachi VSP G Series, F Series, XP7, XP8 Storage Platforms. • Expertise in HUR, TrueCopy, CCI RAID Manager, and HORCM. • Experience with Dell EMC Storage, HPE 3PAR, Huawei Storage, and Isilon platforms. • Strong knowledge of SAN technologies including: o Brocade SAN Switches o Cisco SAN Switches o VSAN o FCIP o SAN Zoning o Multipathing • Good understanding of storage performance tuning, capacity management, and troubleshooting. • Experience with firmware and microcode upgrade activities. • Knowledge of Disaster Recovery, Storage Replication, and Business Continuity solutions. • Strong understanding of ITIL framework and enterprise support processes. Experience • 4-7 years of experience in enterprise storage administration and SAN management. • Experience supporting large-scale production environments with stringent availability and SLA requirements. • Proven expertise in multi-vendor storage environments including Hitachi, Dell EMC, HPE, Huawei, and SAN infrastructure.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.