Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Noida, Uttar Pradesh

Job Summary

Job Summary : Detailed Job Description Network Security Engineer – Firewall, VPN Management & Monitoring (L2) 24x7 Security Operations • Firewall Policy Support • VPN Support • Monitoring • Incident Triage Role Level L2 / Network Security Operations Experience 4–8 years preferred Support Window 24x7 shift / rotational Function Network Security Primary Technologies Palo Alto, Fortinet/FortiGate, Check Point, Cisco ASA/FTD, VPN, NAT, ACLs Primary Processes Incident, Service Request, Change, Problem/RCA support Core Tools Panorama, FortiManager, FortiAnalyzer, SmartConsole, SolarWinds, SIEM, ServiceNow Delivery Context Burlington 24x7 managed network security operations Certifications CCNA Security, PCNSA, NSE4, CCSA/CCSE, ITIL preferred Document Type Reusable detailed L2 staffing profile 1. Role Summary The Network Security Engineer – Firewall, VPN Management & Monitoring (L2) is responsible for 24x7 operational support of enterprise firewall and VPN environments. The role focuses on real-time monitoring, incident triage, service restoration, SOP-based firewall and VPN changes, log review, policy/NAT/VPN validation, security alert handling, compliance support, documentation and escalation to L3/SOC/OEM teams. The engineer supports platforms such as Palo Alto, Fortinet/FortiGate, Check Point and Cisco ASA/FTD, while working within ITIL-aligned Incident, Problem, Change and Service Request processes. 2. Role Purpose & Business Outcomes • Provide reliable L2 security operations coverage for firewall, VPN, NAT, security policy and remote/site-to-site connectivity services. • Restore security and connectivity services within agreed SLA by performing structured triage, evidence capture and escalation. • Ensure firewall/VPN changes are executed through approved change controls with clear pre-checks, implementation notes, validation and rollback readiness. • Maintain effective monitoring of security appliance health, VPN tunnel health, logs, alerts and performance thresholds. • Support Burlington-style managed services expectations around security monitoring, log retention, remediation actions, documentation and audit readiness. 3. Key Roles & Responsibilities • 24x7 Security Monitoring: Monitor firewall, VPN, remote access, site-to-site tunnel, appliance health, HA state, interface, CPU/memory, license, log forwarding and security alert dashboards during assigned shifts. • Incident Triage & Restoration: Perform L2 troubleshooting for firewall/VPN incidents including tunnel down, remote access failures, rule/policy issues, NAT issues, blocked traffic, latency, packet drops and application connectivity failures. • Firewall Policy Support: Validate, implement and troubleshoot approved standard firewall policies, address/service objects, URL/app rules, security profiles and access control configuration under change process. • NAT & Routing Validation: Support validation and troubleshooting of source/destination NAT, policy NAT, static routes, default routes, VPN routes, security zones and asymmetric traffic symptoms. • VPN Operations: Monitor and troubleshoot IPSec, SSL VPN, GlobalProtect/remote access VPN and site-to-site VPN tunnels, including IKE/IPSec negotiation, encryption, NAT-T, certificates, pre-shared keys and tunnel health checks. • Security Log Analysis: Review firewall/VPN logs using Panorama, FortiAnalyzer, SmartConsole, SIEM and device logs to isolate traffic, threat, authentication, URL filtering, IPS/IDS or VPN-related symptoms. • Change Execution: Execute approved SOP-based changes such as rule updates, object changes, VPN parameter validation, firmware maintenance support, user/group updates, policy commits and post-change checks. • Service Requests: Fulfill L2 service requests for firewall rule validation, VPN access checks, log extraction, policy review inputs, object mapping and connectivity evidence. 

Key Responsibilities

Detailed Job Description Network Security Engineer – Firewall, VPN Management & Monitoring (L2) 24x7 Security Operations • Firewall Policy Support • VPN Support • Monitoring • Incident Triage Role Level L2 / Network Security Operations Experience 4–8 years preferred Support Window 24x7 shift / rotational Function Network Security Primary Technologies Palo Alto, Fortinet/FortiGate, Check Point, Cisco ASA/FTD, VPN, NAT, ACLs Primary Processes Incident, Service Request, Change, Problem/RCA support Core Tools Panorama, FortiManager, FortiAnalyzer, SmartConsole, SolarWinds, SIEM, ServiceNow Delivery Context Burlington 24x7 managed network security operations Certifications CCNA Security, PCNSA, NSE4, CCSA/CCSE, ITIL preferred Document Type Reusable detailed L2 staffing profile 1. Role Summary The Network Security Engineer – Firewall, VPN Management & Monitoring (L2) is responsible for 24x7 operational support of enterprise firewall and VPN environments. The role focuses on real-time monitoring, incident triage, service restoration, SOP-based firewall and VPN changes, log review, policy/NAT/VPN validation, security alert handling, compliance support, documentation and escalation to L3/SOC/OEM teams. The engineer supports platforms such as Palo Alto, Fortinet/FortiGate, Check Point and Cisco ASA/FTD, while working within ITIL-aligned Incident, Problem, Change and Service Request processes. 2. Role Purpose & Business Outcomes • Provide reliable L2 security operations coverage for firewall, VPN, NAT, security policy and remote/site-to-site connectivity services. • Restore security and connectivity services within agreed SLA by performing structured triage, evidence capture and escalation. • Ensure firewall/VPN changes are executed through approved change controls with clear pre-checks, implementation notes, validation and rollback readiness. • Maintain effective monitoring of security appliance health, VPN tunnel health, logs, alerts and performance thresholds. • Support Burlington-style managed services expectations around security monitoring, log retention, remediation actions, documentation and audit readiness. 3. Key Roles & Responsibilities • 24x7 Security Monitoring: Monitor firewall, VPN, remote access, site-to-site tunnel, appliance health, HA state, interface, CPU/memory, license, log forwarding and security alert dashboards during assigned shifts. • Incident Triage & Restoration: Perform L2 troubleshooting for firewall/VPN incidents including tunnel down, remote access failures, rule/policy issues, NAT issues, blocked traffic, latency, packet drops and application connectivity failures. • Firewall Policy Support: Validate, implement and troubleshoot approved standard firewall policies, address/service objects, URL/app rules, security profiles and access control configuration under change process. • NAT & Routing Validation: Support validation and troubleshooting of source/destination NAT, policy NAT, static routes, default routes, VPN routes, security zones and asymmetric traffic symptoms. • VPN Operations: Monitor and troubleshoot IPSec, SSL VPN, GlobalProtect/remote access VPN and site-to-site VPN tunnels, including IKE/IPSec negotiation, encryption, NAT-T, certificates, pre-shared keys and tunnel health checks. • Security Log Analysis: Review firewall/VPN logs using Panorama, FortiAnalyzer, SmartConsole, SIEM and device logs to isolate traffic, threat, authentication, URL filtering, IPS/IDS or VPN-related symptoms. • Change Execution: Execute approved SOP-based changes such as rule updates, object changes, VPN parameter validation, firmware maintenance support, user/group updates, policy commits and post-change checks. • Service Requests: Fulfill L2 service requests for firewall rule validation, VPN access checks, log extraction, policy review inputs, object mapping and connectivity evidence.

Skill Requirements

Detailed Job Description Network Security Engineer – Firewall, VPN Management & Monitoring (L2) 24x7 Security Operations • Firewall Policy Support • VPN Support • Monitoring • Incident Triage Role Level L2 / Network Security Operations Experience 4–8 years preferred Support Window 24x7 shift / rotational Function Network Security Primary Technologies Palo Alto, Fortinet/FortiGate, Check Point, Cisco ASA/FTD, VPN, NAT, ACLs Primary Processes Incident, Service Request, Change, Problem/RCA support Core Tools Panorama, FortiManager, FortiAnalyzer, SmartConsole, SolarWinds, SIEM, ServiceNow Delivery Context Burlington 24x7 managed network security operations Certifications CCNA Security, PCNSA, NSE4, CCSA/CCSE, ITIL preferred Document Type Reusable detailed L2 staffing profile 1. Role Summary The Network Security Engineer – Firewall, VPN Management & Monitoring (L2) is responsible for 24x7 operational support of enterprise firewall and VPN environments. The role focuses on real-time monitoring, incident triage, service restoration, SOP-based firewall and VPN changes, log review, policy/NAT/VPN validation, security alert handling, compliance support, documentation and escalation to L3/SOC/OEM teams. The engineer supports platforms such as Palo Alto, Fortinet/FortiGate, Check Point and Cisco ASA/FTD, while working within ITIL-aligned Incident, Problem, Change and Service Request processes. 2. Role Purpose & Business Outcomes • Provide reliable L2 security operations coverage for firewall, VPN, NAT, security policy and remote/site-to-site connectivity services. • Restore security and connectivity services within agreed SLA by performing structured triage, evidence capture and escalation. • Ensure firewall/VPN changes are executed through approved change controls with clear pre-checks, implementation notes, validation and rollback readiness. • Maintain effective monitoring of security appliance health, VPN tunnel health, logs, alerts and performance thresholds. • Support Burlington-style managed services expectations around security monitoring, log retention, remediation actions, documentation and audit readiness. 3. Key Roles & Responsibilities • 24x7 Security Monitoring: Monitor firewall, VPN, remote access, site-to-site tunnel, appliance health, HA state, interface, CPU/memory, license, log forwarding and security alert dashboards during assigned shifts. • Incident Triage & Restoration: Perform L2 troubleshooting for firewall/VPN incidents including tunnel down, remote access failures, rule/policy issues, NAT issues, blocked traffic, latency, packet drops and application connectivity failures. • Firewall Policy Support: Validate, implement and troubleshoot approved standard firewall policies, address/service objects, URL/app rules, security profiles and access control configuration under change process. • NAT & Routing Validation: Support validation and troubleshooting of source/destination NAT, policy NAT, static routes, default routes, VPN routes, security zones and asymmetric traffic symptoms. • VPN Operations: Monitor and troubleshoot IPSec, SSL VPN, GlobalProtect/remote access VPN and site-to-site VPN tunnels, including IKE/IPSec negotiation, encryption, NAT-T, certificates, pre-shared keys and tunnel health checks. • Security Log Analysis: Review firewall/VPN logs using Panorama, FortiAnalyzer, SmartConsole, SIEM and device logs to isolate traffic, threat, authentication, URL filtering, IPS/IDS or VPN-related symptoms. • Change Execution: Execute approved SOP-based changes such as rule updates, object changes, VPN parameter validation, firmware maintenance support, user/group updates, policy commits and post-change checks. • Service Requests: Fulfill L2 service requests for firewall rule validation, VPN access checks, log extraction, policy review inputs, object mapping and connectivity evidence.

Other Requirements

Detailed Job Description Network Security Engineer – Firewall, VPN Management & Monitoring (L2) 24x7 Security Operations • Firewall Policy Support • VPN Support • Monitoring • Incident Triage Role Level L2 / Network Security Operations Experience 4–8 years preferred Support Window 24x7 shift / rotational Function Network Security Primary Technologies Palo Alto, Fortinet/FortiGate, Check Point, Cisco ASA/FTD, VPN, NAT, ACLs Primary Processes Incident, Service Request, Change, Problem/RCA support Core Tools Panorama, FortiManager, FortiAnalyzer, SmartConsole, SolarWinds, SIEM, ServiceNow Delivery Context Burlington 24x7 managed network security operations Certifications CCNA Security, PCNSA, NSE4, CCSA/CCSE, ITIL preferred Document Type Reusable detailed L2 staffing profile 1. Role Summary The Network Security Engineer – Firewall, VPN Management & Monitoring (L2) is responsible for 24x7 operational support of enterprise firewall and VPN environments. The role focuses on real-time monitoring, incident triage, service restoration, SOP-based firewall and VPN changes, log review, policy/NAT/VPN validation, security alert handling, compliance support, documentation and escalation to L3/SOC/OEM teams. The engineer supports platforms such as Palo Alto, Fortinet/FortiGate, Check Point and Cisco ASA/FTD, while working within ITIL-aligned Incident, Problem, Change and Service Request processes. 2. Role Purpose & Business Outcomes • Provide reliable L2 security operations coverage for firewall, VPN, NAT, security policy and remote/site-to-site connectivity services. • Restore security and connectivity services within agreed SLA by performing structured triage, evidence capture and escalation. • Ensure firewall/VPN changes are executed through approved change controls with clear pre-checks, implementation notes, validation and rollback readiness. • Maintain effective monitoring of security appliance health, VPN tunnel health, logs, alerts and performance thresholds. • Support Burlington-style managed services expectations around security monitoring, log retention, remediation actions, documentation and audit readiness. 3. Key Roles & Responsibilities • 24x7 Security Monitoring: Monitor firewall, VPN, remote access, site-to-site tunnel, appliance health, HA state, interface, CPU/memory, license, log forwarding and security alert dashboards during assigned shifts. • Incident Triage & Restoration: Perform L2 troubleshooting for firewall/VPN incidents including tunnel down, remote access failures, rule/policy issues, NAT issues, blocked traffic, latency, packet drops and application connectivity failures. • Firewall Policy Support: Validate, implement and troubleshoot approved standard firewall policies, address/service objects, URL/app rules, security profiles and access control configuration under change process. • NAT & Routing Validation: Support validation and troubleshooting of source/destination NAT, policy NAT, static routes, default routes, VPN routes, security zones and asymmetric traffic symptoms. • VPN Operations: Monitor and troubleshoot IPSec, SSL VPN, GlobalProtect/remote access VPN and site-to-site VPN tunnels, including IKE/IPSec negotiation, encryption, NAT-T, certificates, pre-shared keys and tunnel health checks. • Security Log Analysis: Review firewall/VPN logs using Panorama, FortiAnalyzer, SmartConsole, SIEM and device logs to isolate traffic, threat, authentication, URL filtering, IPS/IDS or VPN-related symptoms. • Change Execution: Execute approved SOP-based changes such as rule updates, object changes, VPN parameter validation, firmware maintenance support, user/group updates, policy commits and post-change checks. • Service Requests: Fulfill L2 service requests for firewall rule validation, VPN access checks, log extraction, policy review inputs, object mapping and connectivity evidence.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.