Sr Administrator (Support & Operations)
India
Apply now
Job Description
Sr Administrator (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

We are looking for an experienced Senior Citrix Engineer to manage and support the Virtual Desktop Infrastructure (VDI) environment. The resource will be responsible for day-to-day operations, troubleshooting and maintenance of Citrix DaaS and Azure Virtual Desktop environments

 

 Role Overview -\\\\r\\\\nWe are looking for an experienced Senior Citrix Engineer to manage and support the Virtual Desktop Infrastructure (VDI) environment. The resource will be responsible for day-to-day operations, troubleshooting and maintenance of Citrix DaaS and Azure Virtual Desktop environments.\\\\r\\\\nKey Responsibilities:\\\\r\\\\n• Administration and support of Citrix DaaS (Cloud) and Citrix Virtual Apps & Desktops (CVAD)\\\\r\\\\n• Management of Azure Virtual Desktop (AVD) host pools, session hosts, and app groups\\\\r\\\\n• Troubleshooting end-user connectivity, application and performance issues in VDI environment\\\\r\\\\n• Monitoring session hosts, delivery groups and infrastructure health\\\\r\\\\n• Patch management and image updates for Citrix and AVD environments\\\\r\\\\n• Handling P1/P2 incidents and providing RCA for critical issues\\\\r\\\\n• Collaboration with AD, Networking and Storage teams for integrated issue resolution\\\\r\\\\n• Supporting migrations and upgrades in Citrix/AVD environment\\\\r\\\\n• Documentation of runbooks, SOPs and knowledge base articles\\\\r\\\\nMandatory Skills:\\\\r\\\\n• Citrix DaaS/Citrix Virtual Apps and Desktops (CVAD)\\\\r\\\\n• Azure Virtual Desktop (AVD/WVD)\\\\r\\\\n• Citrix NetScaler/ADC - basic understanding\\\\r\\\\n• Windows Server administration\\\\r\\\\n• Active Directory and Group Policy basics\\\\r\\\\n• ITSM tools - ServiceNow (incident and request management)\\\\r\\\\nGood to Have:\\\\r\\\\n• Microsoft Azure fundamentals (AZ-900 or AZ-140 certified)\\\\r\\\\n• Citrix CCP-V certification\\\\r\\\\n• FSLogix profile management\\\\r\\\\n• PowerShell scripting basics\\\\r\\\\nSoft Skills:\\\\r\\\\n• Good communication skills\\\\r\\\\n• Ability to work in shifts and handle on-call rotations\\\\r\\\\n• Team player with proactive approach to issue resolution\\\\r\\\\n

Key Responsibilities

Administration and support of Citrix DaaS (Cloud) and Citrix Virtual Apps & Desktops (CVAD) • Management of Azure Virtual Desktop (AVD) host pools, session hosts, and app groups • Troubleshooting end-user connectivity, application and performance issues in VDI environment • Monitoring session hosts, delivery groups and infrastructure health • Patch management and image updates for Citrix and AVD environments • Handling P1/P2 incidents and providing RCA for critical issues • Collaboration with AD, Networking and Storage teams for integrated issue resolution • Supporting migrations and upgrades in Citrix/AVD environment • Documentation of runbooks, SOPs and knowledge base articles

Skill Requirements

 Citrix DaaS/Citrix Virtual Apps and Desktops (CVAD) • Azure Virtual Desktop (AVD/WVD) • Citrix NetScaler/ADC - basic understanding • Windows Server administration • Active Directory and Group Policy basics • ITSM tools - ServiceNow (incident and request management)

Other Requirements

 Microsoft Azure fundamentals (AZ-900 or AZ-140 certified) • Citrix CCP-V certification • FSLogix profile management • PowerShell scripting basics • Good communication skills • Ability to work in shifts and handle on-call rotations • Team player with proactive approach to issue resolution
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.