Sr Administrator (Support & Operations)
China
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Job Description
Sr Administrator (Support & Operations)
Shanghai, Shanghai

Job Summary

Job Summary : proactive and technically skilled Hands-on Feet Support Engineer to provide on-site End User Computing (EUC) support. The ideal candidate will be responsible for delivering prompt and efficient IT support to end-users, resolving hardware/software issues, and ensuring minimal disruption to daily operations. This role requires a hands-on approach with strong troubleshooting, customer service, and technical skills.

Key Responsibilities

Job Responsibilities : • Provide on-site support for desktops, laptops, printers, scanners, and other peripherals. • Troubleshoot and resolve hardware, software, and network connectivity issues. • Install, configure, and maintain Windows/Mac OS-based systems. • Assist with software deployment, updates, and patch management. • Handle incident, request, and change tickets using ITSM tools (e.g., ServiceNow). • Perform routine checks and preventive maintenance on EUC devices. • Support video conferencing systems, projectors, and collaboration tools (Zoom, Teams, etc.). • Maintain asset inventory and update records regularly. • Coordinate with remote support teams for escalated issues. • Assist in onboarding/offboarding tasks such as laptop issuance, user setup, and account configuration. • Adhere to SLA timelines and provide quality customer support.
Job Role : Senior Administrator - Desk Side Services, AMT Asset Management Software 

Skill Requirements

Skill Requirement : • Strong knowledge of Windows 10/11 and Microsoft Office 365 Suite. • Familiarity with Active Directory, basic networking, and remote tools. • Hands-on experience with desktop imaging and cloning tools. • Good understanding of antivirus and security software. • Experience supporting mobile devices (Android/iOS). • Basic understanding of ITIL processes.

Other Requirements

Other Requirement : Basics Network
Job Description : • Provide on-site support for desktops, laptops, printers, scanners, and other peripherals. 
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.