Sr Administrator (Support & Operations)
United States
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Job Description
Sr Administrator (Support & Operations)
Others, Florida

Job Summary

Relevant Experience: 3 to 4 years in help desk, voice customer service and technical support.

Provide hardware, software and network problem diagnosis and resolution via telephone, email and chat.

· Route problems to internal 2nd and 3rd level IT support staff.

· Manage relationships with vendors and support teams.

· Administer user account provisioning.

· Document and manage incidents in ITSM tools.

· Respond to calls, emails, messages and tickets through closure.

· Provide Level 1 remote desktop support and perform SOP based activities.

· Perform user account management and escalate complex issues.

· Troubleshoot client software and network connectivity issues.

· Participate in training, maintenance updates, documentation and knowledge transfer.

Key Responsibilities

Provide hardware, software and network problem diagnosis and resolution via telephone, email and chat.

· Route problems to internal 2nd and 3rd level IT support staff.

· Manage relationships with vendors and support teams.

· Administer user account provisioning.

· Document and manage incidents in ITSM tools.

· Respond to calls, emails, messages and tickets through closure.

· Provide Level 1 remote desktop support and perform SOP based activities.

· Perform user account management and escalate complex issues.

· Troubleshoot client software and network connectivity issues.

· Participate in training, maintenance updates, documentation and knowledge transfer.

Skill Requirements

Excellent verbal and written communication.

· Good documentation skills.

· Customer handling skills.

· Ability to handle unforeseen situations.

· High level of acceptance and teamwork

Strong problem analysis and resolution ability.

· Commitment to high quality customer service.

· Cross functional teamwork in fast paced environments.

Other Requirements

Windows 10, Windows 11 and macOS support.

· Active Directory and Exchange Online knowledge.

· ServiceNow or equivalent ITSM tools.

· Microsoft 365 / Office 365 including Teams.

· Remote support tools, VPN, browsers and printer support.

· Intune and mobile device support.

· Adobe Acrobat and common desktop applications.
Maximum Salary (US):  60000
Minimum Salary (US):  52000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.