Sr Administrator (Support & Operations)
France
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Job Description
Sr Administrator (Support & Operations)
Paris, Île-de-France

Job Summary

Onsite Site Support Services

Key Responsibilities

Serve as the point of contact for end-users seeking local technical assistance\r\n• Diagnose and troubleshoot hardware, software, and network issues\r\n• Install, configure, and maintain computer systems\r\n• Escalate complex issues to appropriate IT teams and track resolution progress\r\n• Document technical problems and solutions in support ticketing systems\r\n• Maintain security protocols and ensure compliance with IT policies\r\n• Provide onboarding IT support to new hires, including setup of workstations and accounts

Skill Requirements

BSC, BTECH (Information Technology), or an equivalent combination of education and/or experience\r\nMin. 3 years of technical experience in IT technical support and/or IT Service Delivery.\r\nSite specific language (site dependent) and English is required

Other Requirements

Technical Certification (Microsoft / HP / Dell / CISCO)\r\nITIL Certification\r\nCompTIA A+\r\nMicrosoft Certified Professional (MCP) or better
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.