Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Others, Uttar Pradesh

Job Summary

Storage Administrator – L2 Experience: 3-6 years Role Summary The role is responsible for day-to-day operations, monitoring, and support of Windows Server platforms, VMware virtual infrastructure, and Azure Local / HCI environments. The engineer will ensure platform stability, incident resolution, patch compliance, and operational execution in line with BP HCS operational and ITSM standards while supporting L3 teams for complex escalations and lifecycle activities. Key Responsibilities • Perform day-to-day operations and administration of Windows Server (2016/2019/2022) in an enterprise environment • Operate and support VMware vSphere ecosystem: o ESXi hosts, vCenter, clusters, HA/DRS o Datastores, VM provisioning, snapshots, and performance monitoring • Support Azure Local / Azure Stack HCI operations: o Cluster health monitoring and basic troubleshooting o Node status checks, storage health, and alert resolution o Support upgrades and maintenance activities under L3 guidance • Execute routine operational activities: o VM provisioning/decommissioning o Access management and service requests o Certificate updates, service restarts, and system checks • Monitor and manage: o System performance, alerts, and event logs o Capacity utilization (compute/storage) • Perform initial troubleshooting and incident resolution: o Windows OS, VMware, and Azure Local issues o Escalate unresolved issues to L3/vendor with proper diagnostics • Ensure compliance with: o Patch management cycles o Security baselines and vulnerability remediation • Maintain: o SOPs, runbooks, and knowledge base articles o CMDB updates and documentation • Participate in: o Change implementation and validation o RCA discussions and continuous improvement initiatives Mandatory Skills Windows Server • Hands-on administration of Windows Server 2016/2019/2022 • Basic understanding of: o Active Directory (users, groups, OU, GPO basics) o DNS/DHCP fundamentals • Patch management using WSUS/SCCM/MECM (or equivalent tools) • Troubleshooting: o Event logs, services, RDP connectivity, performance issues VMware • Strong operational knowledge of: o ESXi, vCenter, clusters, HA/DRS o VM lifecycle (provisioning, snapshots, migrations) • Basic understanding of: o VMFS/NFS datastores o vSwitches (vSS/vDS), VLANs, NIC teaming • Troubleshooting: o VM performance issues o vMotion failures o Host and datastore alerts Core Azure Local / HCI Skills • Basic hands-on experience with Azure Stack HCI / Azure Local environments • Understanding of: o Cluster operations and health monitoring o Storage Spaces Direct (S2D) basics • Exposure to: o Azure Arc-enabled infrastructure o HCI networking concepts Beneficial / Preferred Skills • Basic PowerShell scripting for automation and task execution • Exposure to Azure services: o Azure Monitor, Backup, Site Recovery • Knowledge of: o Azure Arc and hybrid cloud integration o Linux VM administration (basic level) • Understanding of: o Enterprise storage concepts (SAN/NAS) o Backup and recovery operations • Certifications (good to have): o AZ-800 / AZ-801 o AZ-104 o VMware VCP-DCV (preferred) • Soft skills: o Strong ownership and accountability o Ability to work in 24x7 support environments o Good communication skills for incident updates and documentation

Key Responsibilities

Storage Administrator – L2 Experience: 3-6 years Role Summary The role is responsible for day-to-day operations, monitoring, and support of Windows Server platforms, VMware virtual infrastructure, and Azure Local / HCI environments. The engineer will ensure platform stability, incident resolution, patch compliance, and operational execution in line with BP HCS operational and ITSM standards while supporting L3 teams for complex escalations and lifecycle activities. Key Responsibilities • Perform day-to-day operations and administration of Windows Server (2016/2019/2022) in an enterprise environment • Operate and support VMware vSphere ecosystem: o ESXi hosts, vCenter, clusters, HA/DRS o Datastores, VM provisioning, snapshots, and performance monitoring • Support Azure Local / Azure Stack HCI operations: o Cluster health monitoring and basic troubleshooting o Node status checks, storage health, and alert resolution o Support upgrades and maintenance activities under L3 guidance • Execute routine operational activities: o VM provisioning/decommissioning o Access management and service requests o Certificate updates, service restarts, and system checks • Monitor and manage: o System performance, alerts, and event logs o Capacity utilization (compute/storage) • Perform initial troubleshooting and incident resolution: o Windows OS, VMware, and Azure Local issues o Escalate unresolved issues to L3/vendor with proper diagnostics • Ensure compliance with: o Patch management cycles o Security baselines and vulnerability remediation • Maintain: o SOPs, runbooks, and knowledge base articles o CMDB updates and documentation • Participate in: o Change implementation and validation o RCA discussions and continuous improvement initiatives Mandatory Skills Windows Server • Hands-on administration of Windows Server 2016/2019/2022 • Basic understanding of: o Active Directory (users, groups, OU, GPO basics) o DNS/DHCP fundamentals • Patch management using WSUS/SCCM/MECM (or equivalent tools) • Troubleshooting: o Event logs, services, RDP connectivity, performance issues VMware • Strong operational knowledge of: o ESXi, vCenter, clusters, HA/DRS o VM lifecycle (provisioning, snapshots, migrations) • Basic understanding of: o VMFS/NFS datastores o vSwitches (vSS/vDS), VLANs, NIC teaming • Troubleshooting: o VM performance issues o vMotion failures o Host and datastore alerts Core Azure Local / HCI Skills • Basic hands-on experience with Azure Stack HCI / Azure Local environments • Understanding of: o Cluster operations and health monitoring o Storage Spaces Direct (S2D) basics • Exposure to: o Azure Arc-enabled infrastructure o HCI networking concepts Beneficial / Preferred Skills • Basic PowerShell scripting for automation and task execution • Exposure to Azure services: o Azure Monitor, Backup, Site Recovery • Knowledge of: o Azure Arc and hybrid cloud integration o Linux VM administration (basic level) • Understanding of: o Enterprise storage concepts (SAN/NAS) o Backup and recovery operations • Certifications (good to have): o AZ-800 / AZ-801 o AZ-104 o VMware VCP-DCV (preferred) • Soft skills: o Strong ownership and accountability o Ability to work in 24x7 support environments o Good communication skills for incident updates and documentation

Skill Requirements

Storage Administrator – L2 Experience: 3-6 years Role Summary The role is responsible for day-to-day operations, monitoring, and support of Windows Server platforms, VMware virtual infrastructure, and Azure Local / HCI environments. The engineer will ensure platform stability, incident resolution, patch compliance, and operational execution in line with BP HCS operational and ITSM standards while supporting L3 teams for complex escalations and lifecycle activities. Key Responsibilities • Perform day-to-day operations and administration of Windows Server (2016/2019/2022) in an enterprise environment • Operate and support VMware vSphere ecosystem: o ESXi hosts, vCenter, clusters, HA/DRS o Datastores, VM provisioning, snapshots, and performance monitoring • Support Azure Local / Azure Stack HCI operations: o Cluster health monitoring and basic troubleshooting o Node status checks, storage health, and alert resolution o Support upgrades and maintenance activities under L3 guidance • Execute routine operational activities: o VM provisioning/decommissioning o Access management and service requests o Certificate updates, service restarts, and system checks • Monitor and manage: o System performance, alerts, and event logs o Capacity utilization (compute/storage) • Perform initial troubleshooting and incident resolution: o Windows OS, VMware, and Azure Local issues o Escalate unresolved issues to L3/vendor with proper diagnostics • Ensure compliance with: o Patch management cycles o Security baselines and vulnerability remediation • Maintain: o SOPs, runbooks, and knowledge base articles o CMDB updates and documentation • Participate in: o Change implementation and validation o RCA discussions and continuous improvement initiatives Mandatory Skills Windows Server • Hands-on administration of Windows Server 2016/2019/2022 • Basic understanding of: o Active Directory (users, groups, OU, GPO basics) o DNS/DHCP fundamentals • Patch management using WSUS/SCCM/MECM (or equivalent tools) • Troubleshooting: o Event logs, services, RDP connectivity, performance issues VMware • Strong operational knowledge of: o ESXi, vCenter, clusters, HA/DRS o VM lifecycle (provisioning, snapshots, migrations) • Basic understanding of: o VMFS/NFS datastores o vSwitches (vSS/vDS), VLANs, NIC teaming • Troubleshooting: o VM performance issues o vMotion failures o Host and datastore alerts Core Azure Local / HCI Skills • Basic hands-on experience with Azure Stack HCI / Azure Local environments • Understanding of: o Cluster operations and health monitoring o Storage Spaces Direct (S2D) basics • Exposure to: o Azure Arc-enabled infrastructure o HCI networking concepts Beneficial / Preferred Skills • Basic PowerShell scripting for automation and task execution • Exposure to Azure services: o Azure Monitor, Backup, Site Recovery • Knowledge of: o Azure Arc and hybrid cloud integration o Linux VM administration (basic level) • Understanding of: o Enterprise storage concepts (SAN/NAS) o Backup and recovery operations • Certifications (good to have): o AZ-800 / AZ-801 o AZ-104 o VMware VCP-DCV (preferred) • Soft skills: o Strong ownership and accountability o Ability to work in 24x7 support environments o Good communication skills for incident updates and documentation

Other Requirements

Storage Administrator – L2 Experience: 3-6 years Role Summary The role is responsible for day-to-day operations, monitoring, and support of Windows Server platforms, VMware virtual infrastructure, and Azure Local / HCI environments. The engineer will ensure platform stability, incident resolution, patch compliance, and operational execution in line with BP HCS operational and ITSM standards while supporting L3 teams for complex escalations and lifecycle activities. Key Responsibilities • Perform day-to-day operations and administration of Windows Server (2016/2019/2022) in an enterprise environment • Operate and support VMware vSphere ecosystem: o ESXi hosts, vCenter, clusters, HA/DRS o Datastores, VM provisioning, snapshots, and performance monitoring • Support Azure Local / Azure Stack HCI operations: o Cluster health monitoring and basic troubleshooting o Node status checks, storage health, and alert resolution o Support upgrades and maintenance activities under L3 guidance • Execute routine operational activities: o VM provisioning/decommissioning o Access management and service requests o Certificate updates, service restarts, and system checks • Monitor and manage: o System performance, alerts, and event logs o Capacity utilization (compute/storage) • Perform initial troubleshooting and incident resolution: o Windows OS, VMware, and Azure Local issues o Escalate unresolved issues to L3/vendor with proper diagnostics • Ensure compliance with: o Patch management cycles o Security baselines and vulnerability remediation • Maintain: o SOPs, runbooks, and knowledge base articles o CMDB updates and documentation • Participate in: o Change implementation and validation o RCA discussions and continuous improvement initiatives Mandatory Skills Windows Server • Hands-on administration of Windows Server 2016/2019/2022 • Basic understanding of: o Active Directory (users, groups, OU, GPO basics) o DNS/DHCP fundamentals • Patch management using WSUS/SCCM/MECM (or equivalent tools) • Troubleshooting: o Event logs, services, RDP connectivity, performance issues VMware • Strong operational knowledge of: o ESXi, vCenter, clusters, HA/DRS o VM lifecycle (provisioning, snapshots, migrations) • Basic understanding of: o VMFS/NFS datastores o vSwitches (vSS/vDS), VLANs, NIC teaming • Troubleshooting: o VM performance issues o vMotion failures o Host and datastore alerts Core Azure Local / HCI Skills • Basic hands-on experience with Azure Stack HCI / Azure Local environments • Understanding of: o Cluster operations and health monitoring o Storage Spaces Direct (S2D) basics • Exposure to: o Azure Arc-enabled infrastructure o HCI networking concepts Beneficial / Preferred Skills • Basic PowerShell scripting for automation and task execution • Exposure to Azure services: o Azure Monitor, Backup, Site Recovery • Knowledge of: o Azure Arc and hybrid cloud integration o Linux VM administration (basic level) • Understanding of: o Enterprise storage concepts (SAN/NAS) o Backup and recovery operations • Certifications (good to have): o AZ-800 / AZ-801 o AZ-104 o VMware VCP-DCV (preferred) • Soft skills: o Strong ownership and accountability o Ability to work in 24x7 support environments o Good communication skills for incident updates and documentation
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.