Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

ROLE- SCCM L2 5+ years of experience in SCCM Background and experience in large, distributed desktop and server estate Expertise in SCCM CB, Software distribution, and Patch Management. Expertise in patching servers and troubleshooting server/native issues using SCCM. Ability to handle end to end patch management process. Ability to remote resolve the issues using remote tools. Ability to resolve complex technical issues related to Software distribution and Patch management. Create custom scripts for gathering the inventory from clients using PowerShell, VBScript and Windows Batch. Test and release of applications and Patches using SCCM. Automation experience on Patch remediation. Ability to create power shell scripts. Experience on SCCM client remediation. Knowledge on Active Directory and group policies. SLA adherence for patch management Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels. Ability to generate custom reports using SQL queries and SQL stored procedures. Expertise on configuring various access controls on the SCCM console, Managing the SCCM database and performance tuning. Compliance reporting on patching Excellent communication and presentation skills Ability to interface with the customer and provide solutions Should be able to resolve the tasks escalated by L1 and L2 teams. Experience in incident change and release management processes Excellent troubleshooting and interpersonal skills Experience on Incident, Request, Change and problem management. Experience on ITIL processes. Experience on Windows server configuration and management. Good to have knowledge of Packaging and Intune. Good to have Certification in SCCM CB Good to have - knowledge on MDT, Active directory, and related component.

Key Responsibilities

ROLE- SCCM L2 5+ years of experience in SCCM Background and experience in large, distributed desktop and server estate Expertise in SCCM CB, Software distribution, and Patch Management. Expertise in patching servers and troubleshooting server/native issues using SCCM. Ability to handle end to end patch management process. Ability to remote resolve the issues using remote tools. Ability to resolve complex technical issues related to Software distribution and Patch management. Create custom scripts for gathering the inventory from clients using PowerShell, VBScript and Windows Batch. Test and release of applications and Patches using SCCM. Automation experience on Patch remediation. Ability to create power shell scripts. Experience on SCCM client remediation. Knowledge on Active Directory and group policies. SLA adherence for patch management Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels. Ability to generate custom reports using SQL queries and SQL stored procedures. Expertise on configuring various access controls on the SCCM console, Managing the SCCM database and performance tuning. Compliance reporting on patching Excellent communication and presentation skills Ability to interface with the customer and provide solutions Should be able to resolve the tasks escalated by L1 and L2 teams. Experience in incident change and release management processes Excellent troubleshooting and interpersonal skills Experience on Incident, Request, Change and problem management. Experience on ITIL processes. Experience on Windows server configuration and management. Good to have knowledge of Packaging and Intune. Good to have Certification in SCCM CB Good to have - knowledge on MDT, Active directory, and related component.

Skill Requirements

ROLE- SCCM L2 5+ years of experience in SCCM Background and experience in large, distributed desktop and server estate Expertise in SCCM CB, Software distribution, and Patch Management. Expertise in patching servers and troubleshooting server/native issues using SCCM. Ability to handle end to end patch management process. Ability to remote resolve the issues using remote tools. Ability to resolve complex technical issues related to Software distribution and Patch management. Create custom scripts for gathering the inventory from clients using PowerShell, VBScript and Windows Batch. Test and release of applications and Patches using SCCM. Automation experience on Patch remediation. Ability to create power shell scripts. Experience on SCCM client remediation. Knowledge on Active Directory and group policies. SLA adherence for patch management Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels. Ability to generate custom reports using SQL queries and SQL stored procedures. Expertise on configuring various access controls on the SCCM console, Managing the SCCM database and performance tuning. Compliance reporting on patching Excellent communication and presentation skills Ability to interface with the customer and provide solutions Should be able to resolve the tasks escalated by L1 and L2 teams. Experience in incident change and release management processes Excellent troubleshooting and interpersonal skills Experience on Incident, Request, Change and problem management. Experience on ITIL processes. Experience on Windows server configuration and management. Good to have knowledge of Packaging and Intune. Good to have Certification in SCCM CB Good to have - knowledge on MDT, Active directory, and related component.

Other Requirements

ROLE- SCCM L2 5+ years of experience in SCCM Background and experience in large, distributed desktop and server estate Expertise in SCCM CB, Software distribution, and Patch Management. Expertise in patching servers and troubleshooting server/native issues using SCCM. Ability to handle end to end patch management process. Ability to remote resolve the issues using remote tools. Ability to resolve complex technical issues related to Software distribution and Patch management. Create custom scripts for gathering the inventory from clients using PowerShell, VBScript and Windows Batch. Test and release of applications and Patches using SCCM. Automation experience on Patch remediation. Ability to create power shell scripts. Experience on SCCM client remediation. Knowledge on Active Directory and group policies. SLA adherence for patch management Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels. Ability to generate custom reports using SQL queries and SQL stored procedures. Expertise on configuring various access controls on the SCCM console, Managing the SCCM database and performance tuning. Compliance reporting on patching Excellent communication and presentation skills Ability to interface with the customer and provide solutions Should be able to resolve the tasks escalated by L1 and L2 teams. Experience in incident change and release management processes Excellent troubleshooting and interpersonal skills Experience on Incident, Request, Change and problem management. Experience on ITIL processes. Experience on Windows server configuration and management. Good to have knowledge of Packaging and Intune. Good to have Certification in SCCM CB Good to have - knowledge on MDT, Active directory, and related component.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.