Sr Administrator (Support & Operations)
India
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Job Description
Sr Administrator (Support & Operations)
Lucknow, Uttar Pradesh

Job Summary

Administer and support the customer-owned Zscaler Digital Experience (DEX) platform, ensuring reliable monitoring, analysis, and optimization of end-user experience across devices, applications, and network layers.

Key Responsibilities

Configure, manage, and maintain the Zscaler DEX tool for end-user experience monitoring and analytics • Monitor real-time user experience data (device, application, network performance) and identify degradation patterns • Perform L2 troubleshooting and analysis for user experience issues, collaborating with Service Desk, EUC, and network teams • Generate dashboards, reports, and insights to support DEO-led experience improvements • Identify trends and contribute to proactive resolution and shift-left opportunities • Maintain tool configurations, thresholds, alerting, and data accuracy • Support onboarding of new devices, applications, and integrations into the DEX platform • Work with vendors and internal teams for issue escalation and resolution

Skill Requirements

Hands-on experience with Zscaler (ZIA/ZPA) or similar DEX / endpoint analytics tools • Strong understanding of end-user computing, network, and application performance • Experience in monitoring tools, dashboards, and analytics platforms • Basic scripting or automation awareness (for data extraction or reporting) • Familiarity with ITSM processes and incident/problem management

Other Requirements

PowerShell, Phyton, Ansible, Power BI

Job Description : 3. Tools Administrator (L2) – Digital Experience Tool (Zscaler DEX)\\\\r\\\\nRole Purpose\\\\r\\\\nAdminister and support the customer-owned Zscaler Digital Experience (DEX) platform, ensuring reliable monitoring, analysis, and optimization of end-user experience across devices, applications, and network layers.\\\\r\\\\nKey Responsibilities\\\\r\\\\n• Configure, manage, and maintain the Zscaler DEX tool for end-user experience monitoring and analytics\\\\r\\\\n• Monitor real-time user experience data (device, application, network performance) and identify degradation patterns\\\\r\\\\n• Perform L2 troubleshooting and analysis for user experience issues, collaborating with Service Desk, EUC, and network teams\\\\r\\\\n• Generate dashboards, reports, and insights to support DEO-led experience improvements \\\\r\\\\n• Identify trends and contribute to proactive resolution and shift-left opportunities\\\\r\\\\n• Maintain tool configurations, thresholds, alerting, and data accuracy\\\\r\\\\n• Support onboarding of new devices, applications, and integrations into the DEX platform\\\\r\\\\n• Work with vendors and internal teams for issue escalation and resolution\\\\r\\\\nKey Skills\\\\r\\\\n• Hands-on experience with Zscaler (ZIA/ZPA) or similar DEX / endpoint analytics tools\\\\r\\\\n• Strong understanding of end-user computing, network, and application performance\\\\r\\\\n• Experience in monitoring tools, dashboards, and analytics platforms\\\\r\\\\n• Basic scripting or automation awareness (for data extraction or reporting)\\\\r\\\\n• Familiarity with ITSM processes and incident/problem management
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.