Sr Administrator (Support & Operations)
United States
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Job Description
Sr Administrator (Support & Operations)
Others, New Jersey

Job Summary

Basic Purpose:This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations.  These services include Tier-2 Field IT support, voice communications,  data  networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset  management.Duties and Responsibilities:Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.Perform IMAC's all systems as applicablePerform maintenance, patches and updates to all systems in a timely manner, according to SOPsMaintain up to date knowledge and skills related to changing technology and services provided by Field IT SupportProvide clear, regular submissions of Management Reports and Metrics that document performance against SLA's via standard products including HP Service Manager and ClarityContribute to team and Quest specific short, mid and long term goalsAsset Management:Assist in inventory management, including acquisition and disposal of all IT related equipment according to policiesAssist in coordination of asset disposal for Quest Diagnostics Workstation (QSW) machines and peripheralsEnsure that the Quest Diagnostics Information Technology Asset Management (ITAM) policies are enforced at the Business UnitOther:Up to 20% of TravelClean / valid driver's license required On Call Coverage as neededMay perform other duties as assignedTime Management and Organizational skillsDemonstrated proficiency in verbal and written communications skillsStrong commitment to customer and employee satisfaction. Ability to work with customers, both internal and external 

Key Responsibilities

1. To adhere to quality standards, regulatory requirements and company policies.
2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
4. To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
5. To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.

Skill Requirements

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Other Requirements

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Maximum Salary (US):  75000
Minimum Salary (US):  51000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.